La Surtidora de Guerrero - 39170 Tixtla de Guerrero

Good Morning. I have a couple of complaints that I would like to explain and if someone can resolve them for the benefit of the community. For starters, customer support is POOR and lousy. I can understand that there are many people and it is difficult for them to attend to everyone in a proper way, but where there is no forgiveness from God is that the employees do not wear masks when outside in a signal they say that it is necessary to wear it to be attended. On the other hand, the quality of the candles is unique and exceptional, one of the best that can be offered at TIXTLA. I have traveled to different parts of the country and I know how to identify when a sail (Sirios, etc.) is of a good quality, and the ones that the place has are excellent. My recommendation would be that they hire more staff, that they are friendlier to customers, and that from time to time there are discounts on products because some of us do not have that much budget, and if they do not make this change they risk losing a lot of customers. The place is a bit suffocating and you can breathe stress while you wait to be served. Therefore, I think it is a good idea to have FREE home delivery (without an extra cost other than the tip of the delivery person). It would help the business a lot !! I come from Torreón, Coahuila, and I want to say, as a professional critic of cererías, that my attendance was favorable, fair prices, exceptional quality, however with terrible attention, since while I was waiting for my turn, the staff was talking with family or friends (I don't really know), they should take care of that. My rating is 4/10 To finish, if I could describe my visit, purchase, and subsequent use of the product in a sentence that would be "Like the Pacific Ocean, deep, beautiful and terrible" Thanks so much for reading!