La Tijera - 64190 Monterrey

Masumenos

Excellent

Good deal

Good service

I cut the batt with my razor. Very poor service.

Excellent hairdressing, barbering his career endorses it and now with a new quality service (massage chiatsu express) of level.

As a good customer that I am, I will make a constructive criticism of the service that I just received: Objectively speaking, the person who cut my hair is a professional. From the way he works I can tell, and my cut turned out well (better than I thought to do it so hard and hard). I suppose that the price, on a good day and with a better service, is worth it and deserves the recommendation I received to go get my haircut there. On the other hand, in what can be improved. I arrived at 8:27 pm to receive a cutoff and the employee told me that it was no longer possible (it was 8:53 pm when I started writing this message). Since I moved walking and in the rain to receive my court, I asked to be attended to, since the schedule says it is open until 9pm. From there I went on to receive a good cut with bad customer service. I noticed from the owner (who cut my hair) a grimace all the time, an unnecessary and counterproductive speed during the cut (I came home to finish sharpening with scissors what was necessary) and, in general, a lack of interest in providing good service . Of the other employee, needless to say, he was not even able to avoid the typical comment of the other client who told him "is that what they were attending to" and, on the contrary, he nodded while I listened to everything. I end my review with the following: If you cannot receive a client, apologize and explain yourself, maybe invite him to come another day. We are human and we all understand reasons. If you are going to receive a client at the end of the day, he has the same right to receive a quality service as the first client who arrived that day and you have an obligation to provide that service. There are no hours to give "good customer service." And while I received a decent haircut, keep in mind that most people, when receiving service, remember little about what happened and a lot about how you made them feel. As a customer, this was a terrible experience. Finally, a service is evaluated according to whether your post-service perception is better than how your perception would have been without receiving the service or product. In my case, I would have preferred to go to my event the next day with messy hair than to have had this poor experience in this place. If as a service provider you have the luxury of writing "Tips" for your clients, I advise them on that occasion to be more humble and improve in the comments I just made. And although I will not go to La Tijera de Oro again, I wish you success in your business and better care for your future clients.