Laboratorio Jenner Sucursal Plaza Tulyehualco - 09880 Ciudad de México

Lousy customer service. They do not have an organization to assign the shifts, you request a quote for analysis and they do not want to give it to you unless you pay for the study.

When making a quote they give you super high prices for you to buy the membership, if you go a second time and you have a membership they do not give you the discount, check that in your note it says Membership discount and not Public generate or the best thing is see the prices before going on the page.

I DO NOT RECOMMEND IT The worst laboratory there can be, in ALL its branches it is the same situation, its ISO CERTIFICATE the same staff destroys it in seconds with its disastrous attention from both the "cashiers" and those who take the samples, lousy organization, I went to the plaza tulyehualco branch thinking that my experience would be different... Here is the worst thing I have experienced, since the cashiers have not heard themselves speak, they are lousy at customer service, it is obvious that they do not like their work they are haughty , rude, despotic, badly faced and appear to be the owners of the "business" because that is, a business, I paid to be treated badly "literally" I DO NOT RECOMMEND IT, DO NOT GO THERE, LOOK FOR OTHER LABORATORIES, THERE ARE MORE ALTERNATIVES WHERE THE SERVICE IT IS WITH QUALITY, BUT DON'T GO TO JENNER

I received good treatment from the receptionists, they guided me perfectly and I left satisfied with their attention. I make a criticism of the Laboratory that on Sundays the intakes and procedures begin at 8 am, and the branch today, Sunday, opened at 8:05 am and there is a delay in preparing the reception and passing it on to the people, because those summoned to 8 o'clock they no longer enter at that time and apart from that you have to receive those who come without an appointment. I'm proposing that they open about 15 minutes earlier than the starting time on Sundays and I would say every day and separate patients with appointments from patients without appointments. I also make the point that I noticed that some people who came to this particular lab today are very defensive; not everything is bad treatment of the staff, the same patients behave impertinent and rude with the reception staff. I like that there is ample parking because it is a Plaza and it is not expensive.

Terrible service, they give you a turn just to go to the windows and it takes you 2 hours sitting there. You arrive at the windows and they tell you that for some studies you must be at 7 a.m. and it is useless for you to arrive at that time if you spend 2 hours later. Besides they do not respect the prices that they give you on the page and you must pay more.

It is useless to quote online because they do not respect the price, they use the pretext that the system is stuck to say that it no longer allows them to recover the folio and they end up charging what they want, in addition to being very slow in cashiers, they make you fill a format that could well be filled from before. Even with an appointment, it can take up to 40 minutes to go to a studio because they are slow in the process. They do not accept payments with American express, only Visa and Mastercard and they even have the nerve to say that you bring cash or that they wait for you while you go to an ATM to withdraw. The structural ultrasound, although the report is quite precise and detailed, lasted half an hour when apparently it lasts about an hour. It will be necessary to corroborate the quality of the study with the doctor. We went only because that laboratory had been suggested for that particular study, but if they want other studies, it is better health worthy, which is across Tláhuac Avenue, they are faster, they provide better service and it is cheaper.

One star because you can't do less bad attitude they made an appointment we arrived and they made us wait and when we passed they didn't want to stop us because we were late for the time they made us wait since the "doctor" didn't want to and they still leave us waiting in the sidewalk my wife is pregnant and with seats available inside the premises hour and a half we wait outside

Your service is lousy. They don't care about pregnant or high-risk people. They stick to the shift without having the empathy of those of us who come fasting and are at high risk. They pass us to take a sample up to 2 hours later and they want to make you sign a sheet that they are not responsible because you come with more than 12 hours of fasting. (That's why we come 2 hours in advance). AWFUL BRANCH AND THE WORKERS DO NOT HAVE HEALTHY CRITERIA OR EMPATHY. DON'T COME TO WASTE YOUR TIME OR YOUR MONEY!!!