Laboratorio Médico del Chopo Américas - 44600 Guadalajara

I have been a frequent client of this laboratory for more than 4 years, I think they are immersed in their bad service attitude, the word empathy I think is unknown to most of their staff, today their valet parking service they have Too inept and with a very bad attitude towards customer treatment, the truth is that they invite you to look for another service provider. his bad treatment of his clientele is very unfortunate.

Super slow service, the worst. Only 2 cashiers out of 5 cash registers and it seems that you come to see the doctor so that they charge you for the study, waiting more than half an hour for them to charge the studies and from here what happens to you. It is the worst service!

A week ago I had a PPD tuberculin test, I went back two days later to have the measurement done, in the measurement the girl tells me that the sample that was applied to me did not cause me a reaction and she did not even need to use her ruler to measure, they told me that in 4 days my result would be in my mail, they sent it to me 7 days later (I had to ask for it) and in the result it says that I have a reaction of 10mm something that I don't know how they measured if the girl - I repeat- I didn't even use the ruler to measure because there was no reaction. YES, EVERYONE IS VERY KIND, BUT THE MANAGEMENT OF THE RESULTS IS AWFUL AND I UNDERSTAND THAT I AM NOT THE ONLY ONE WHO HAS BEEN THROUGH A SIMILAR SITUATION.

It took a week trying to make an appointment for a very expensive study and more than two hours dialing all the numbers that they gave me and those of the internet and I had nothing to go personally and the lady was sitting practically without doing anything I called the phone I surprise if It rings and I told him why he did not answer and he told me that if they do not answer it is because there is a lot of work but I saw with my own eyes he was not doing anything and he still took care of me reluctantly he made an appointment a day before to pay for the study thing That had never happened to me before in any laboratory, I don't know if why she disliked me for trying to put her to work the day I went to pay for my appointment was the next day at 1 o'clock and I was attended to by another very nice lady and I changed my Appointment at ibd in the morning so that fasting would not be heavy, right now I have been trying for an hour and a half trying to know if my results are already there and they would not answer me with terrible service if it were not for that it is the only place near the house where they practice that. Study would not have gone there

They treat me well, they do their job correctly, they are professionals and my veins are very difficult and here they usually find them relatively quickly. The results arrive in a timely manner. Perhaps the only drawback is that it is almost always full even at 7 am when they open, something to consider due to the pandemic.

If you're short on time, don't come here. I arrived at 07:10 in the morning, I took shift 12 and they were taking shift 4, at 7:45 I finally had to go to the counter. 35 minutes to serve 8 shifts. Meanwhile, they discreetly talk calmly, they get up, greet each other, and the waiting room continues to fill up. As if that's not enough, people pass by without a turn. When I asked them why they serve like this, they told me to write down my complaint in the notebook at the entrance.