Laboratorios Diagnóstica - 86000 Villahermosa

This place is part of my childhood here my parents brought me and now I bring my children, it is an excellent place they serve you very well they are reliable and above all always provide a service of excellent quality. It is highly recommended.

Clean, they serve you fast, good prices, they take certain samples until 9 PM; they send you the results to your personal email or WhatsApp, etc ...

Excellent laboratory, super reliable

Excellent service ! Very professional

Terrible organization, there is covid and they do not check the temperature of the people who arrive. In addition, the same person who attends you, is at the same time answering calls and you have to be repeating things in addition to making you wait even longer and with the high situation of infections that there is. It is a closed place and it is always full of more of 20 people in addition to the staff that is there. For your health, do not get to do studies there because it is full of people getting tested for covid and there are no security protocols in this place.

Good quality of service. It only bothers me that they put a delivery date and time and they did not send them to me, I had to dial the next day to have them sent to me, and the terrible phones only serve one and the lady who answered I gave her my complaint and she told me that all the phones work, when I'm telling you that I've dialed all of them a lot and they don't work, only one, it gives the impression that they don't care much that I require my results on time. That is my experience. The prices and the treatment of the chemicals is good.

The 3 receptionists lack tact and training, for customer care and service, one of them is a receptionist and also a telephone operator, they should train her so that she knows how to attend to the public, clients and / or patients, and how many calls should be attended, Like the client in front of him, since not even the good afternoon I gave him when he arrived did he respond, more in the case that he performs both functions, at least make welcome signs or pause the call and answer the greeting and continue the call, on the other hand Even if they don't have a lot of clients, they serve you very slow, rude, as if you were asking for a gift, or on credit, and they see you differently, as if not all clients were the same, they forget that you already announced that you arrived before your appointment time , that you are going to wait, and when your appointment time has arrived, they do not come out to tell you that you can come in, you approach them to verify if they are going to attend you and they have already forgotten that you had arrived and they have you in front of the waiting room, no h There are more clients than you, in the area, it gives the impression that the people who are waiting for them, are a vase on the seat.

Excellent treatment of the staff and the best thing is that they attend every day 24 hours, it is also in an excellent location