LABORATORIOS DR. MOREIRA - 64040 Monterrey

Today I went to take an antigen test and the person at the reception attended me with a bad character, I did not use bad words, but he told me he spoke in a bad tone, just like the person who.performed.the.exam, I suppose it was already his hra out but my experience was not pleasant

When you request a urine study and go to the bathroom, it has turned out a couple of times that they do not have soap to wash your hands. That has left me a lot to be desired in customer service.

The worst place to attend for laboratories, the ladies with the worst attitude and slowness. It took 1 hour to attend to me (there were 2 people in front of me) It is useless that it is 24 hours. It already looks like IMSS laboratories. Zero recommended. better find another place

I went for a normal blood test 6 months pregnant and it was the worst experience. 1. They sent me to the COVID test queue because there were no people to make it go faster (immediately after me, 2 patients arrive for COVID testing with all the symptoms) 2. My paper to draw blood is never sent to the NO COVID tests, which is why 6 people jumped me who were after me and no matter how much I explained to them, they did NOT understand. Terrible service, apart from exposing myself to catching COVID, I had to spend more than 40 minutes when the rest of the patients who arrived after me were outside in 10 minutes.

What is the reason why people who come to perform Covid tests cannot advance with the filling of forms in which they are called to take the sample? They generate agglomerations that are not recommended for the purpose of avoiding contagions and are not pleasant for their customers. Optimizing the time of your clients would be greatly appreciated, the case I share is from the parent branch in Padre Mier.

***TERRIBLE SERVICE*** 1.—— $600 that was paid for a glucose tolerance curve of 3 hours, it was not enough so that they could put the patient an intravenous catheter (Yelco) and be taking samples from there at the hour, at 2 hours already 3 hours, post glucose load, in its place they left a rigid needle with a syringe for 3 hours, with the indication not to move the arm at all, otherwise the needle could perforate the vein, you can imagine how the patient ended up with the arm after being 3 hours without being able to move it. 2.——After paying for the study at the register, it took more than 45 minutes for the patient to go to take the sample, remembering the prolonged fasting that this test implies, which is prolonged by the excessive waiting time, There are plenty of staff to charge, but to take the sample there they leave you forgotten. 3.——They mix healthy patients with patients with Covid, in the checkout area and waiting line, it must be remembered that it is of the utmost importance that patients with risk factors such as (older adults, pregnant women and those with chronic diseases degenerative), are not exposed to patients with Covid, a protocol which is not followed here.