Lahun Suites By Xperience Hotels - 77710 Playa del Carmen
3.7/5
★
based on 8 reviews
Contact Lahun Suites By Xperience Hotels
Address : | AV 10 Nte, Calle 22 Nte Con, 77710 Playa del Carmen, Q.R., Mexico |
Phone : | 📞 +98898 |
Website : | https://www.xperiencehotelsresorts.com/lahun-suites-en-playa-del-carmen/%3Fpartner%3D7866utm_source%3Dgoogle%26utm_medium%3Dorganic%26utm_campaign%3DMyBusiness%26utm |
Categories : | |
City : | Q.R. |
![AV 10 Nte, Calle 22 Nte Con, 77710 Playa del Carmen, Q.R., Mexico](https://gstatic.yellowsite.net/gpictures/900x600/0731/MnxBRjFRaXBPZk05SEE1dEZ0amkxWUlhQmd4bDVSVkFJUnNaUFZ0ZmZOMzBxQXx5ZWxsb3dzaXRlc214LmNvbV8w.jpg)
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Gabriell _O on Google
★ ★ ★ ★ ★ Un lugar para relajarse, además, tiene cocineta, lo que le permite a uno sentirse como en casa, la seguridad hay en todo momento, la atención es cálida y amena
A place to relax, it also has a kitchenette, which allows one to feel at home, there is security at all times, the attention is warm and pleasant.
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XIOMARA LAMBEY TEJERA LOPEZ on Google
★ ★ ★ ★ ★ El lugar estuvo muy bueno,ubicación,limpieza,pero lo mejor la atención y el servicio diario de nuestro camarista Alex, durante nuestras estancia,,
The place was very good, location, cleanliness, but the best was the attention and the daily service of our maid Alex, during our stay.
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Jorge Faiad on Google
★ ★ ★ ★ ★ HORROROSO!!!
O Lahun Suites By Xperience Hotels foi a grande decepção da nossa viagem. Tivemos problemas do primeiro ao último dia!
Logo na chegada tivemos a surpresa de que não se tratava propriamente de um hotel, mas de um prédio de apartamentos administrado à distância (bem à distância, diga-se!) por um hotel do outro lado da rua (e aparentemente pior que o Lahun) chamado Hacienda Paradise. No quarto não há telefone: você tem que sair do prédio, atravessar a rua e se dirigir àquele hotel, seja para pegar um simples voucher para o fraco café da manhã oferecido, seja para apresentar as frequentes reclamações do péssimo atendimento.
Também tivemos que lutar para garantir que ficaríamos no apartamento divulgado na foto, pois a recepção queria nos colocar num apartamento visivelmente inferior. Resolvido esse problema, formos novamente surpreendidos com outros problemas que as fotos não mostravam: não há cofre, o armário é minúsculo, o frigobar não gela, a TV não funciona e o chuveiro estava queimado. Apesar disso, o Lahun somente resolveu o problema do chuveiro 24 horas depois de ser avisado; foi apenas um paliativo, pois o chuveiro voltou a dar problema nos outros dias.
O serviço de quarto também foi outro transtorno. Das seis noites que passamos no hotel, somente em duas o Lahun substituiu as toalhas e a roupa de cama foi trocada apenas uma vez. Diante das reclamações que fazíamos, a equipe do Lahun fazia cara de paisagem e, se muito, apresentava desculpas evasivas sem qualquer compromisso na melhoria do atendimento ao hóspede.
Também merece o alerta quanto à segurança do Lahun. Embora o prédio seja novo, o sistema eletrônico da porta principal do prédio não funcionava e não há porteiro para controlar a entrada e saída. Com isso, a porta estava sempre acessível a quem quisesse entrar, o que é sempre um risco. Quando foi arrumada, já no final da viagem, a porta passou para o outro extremo: simplesmente não se conseguia digitar a senha, pois o visor não reconhecia o toque, sendo necessário ir à portaria do hotel do outro lado da rua pedir ajuda que nem sempre vinha de imediato.
Por fim, a falta de compromisso e de cuidado com o hóspede mostra que esse “hotel” não corresponde ao que se apresenta na internet. Embora tenhamos pago em dinheiro, levamos vários dias para receber o troco daquilo que pagamos. Do atendente da recepção ao seu gerente, todos do Lahun passaram dias prometendo entregar o troco no dia seguinte, mas sem cumprir o prometido. Tivemos brigar para que eles se dispusessem a devolver nosso troco.
Enfim, tive que dispor desse tempo descrevendo minha experiência nesse hotel horroroso para alertar outros viajantes a não caírem na armadilha de reservá-lo apenas pelas fotos divulgadas. E espero sinceramente que a administração do Lahun se conscientize de que esse hotel está muito aquém daquilo que está sendo propagandeado na internet.
AWFUL!!!
Lahun Suites By Xperience Hotels was the big disappointment of our trip. We had problems from the first to the last day!
Upon arrival, we were surprised that it wasn't really a hotel, but an apartment building managed at a distance (quite a distance, let's say!) by a hotel across the street (and apparently worse than Lahun ) called Hacienda Paradise. There is no telephone in the room: you have to leave the building, cross the street and head to that hotel, either to get a simple voucher for the poor breakfast offered or to present the frequent complaints about the poor service.
We also had to fight to ensure that we would stay in the apartment shown in the photo, as the reception wanted to put us in a visibly inferior apartment. Once this problem was solved, we were again surprised by other problems that the photos didn't show: there is no safe, the closet is tiny, the minibar doesn't freeze, the TV doesn't work and the shower was burnt. Despite this, Lahun only solved the shower problem 24 hours after being warned; it was just a palliative, because the shower was a problem again on other days.
Room service was also another inconvenience. Of the six nights we spent at the hotel, only on two did Lahun replace the towels and the bed linen only once. Faced with the complaints we made, the team at Lahun made a nice face and, if anything, made evasive excuses without any commitment to improving guest service.
It also deserves the warning regarding Lahun's safety. Although the building is new, the electronic system at the main door of the building did not work and there is no doorman to control entry and exit. With this, the door was always accessible to anyone who wanted to enter, which is always a risk. When it was fixed, at the end of the trip, the door was moved to the other extreme: it was simply not possible to type in the password, as the display did not recognize the touch, and it was necessary to go to the hotel reception across the street for help like it always came at once.
Finally, the lack of commitment and care for the guest shows that this “hotel” does not correspond to what is presented on the internet. Although we paid in cash, it took us several days to receive the change for what we paid. From the front desk attendant to his manager, everyone at Lahun spent days promising to deliver change the next day, but not keeping their promises. We had to fight so that they would be willing to return our change.
Anyway, I had to spend this time describing my experience in this horrible hotel to warn other travelers not to fall into the trap of booking it only for the photos posted. And I sincerely hope that Lahun's management realizes that this hotel falls far short of what is being advertised on the internet.
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Denice on Google
★ ★ ★ ★ ★ Very nice rooms. We stayed 5 nights and everyone was attentive and super helpful with our questions especially Jacky. Nearby there are plenty of shopping stands/stores, and food places for you to walk to.
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Jordyn Price on Google
★ ★ ★ ★ ★ Had a fantastic stay! The staff was so friendly (thank you, Pedro and Paolo) and made the entire stay so nice. The building is brand new, clean, spacious and in an ideal location. You can easily walk to the beach, restaurants or enjoy the rooftop pool!
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Gerard Costa on Google
★ ★ ★ ★ ★ What a mediocre hotel, we were fooled by the looks of the new building but we are currently staying here and thinking about canceling the rest of the stay.
The rooftop pool was disgustingly dirty and half empty of whater, the rooms connect with a door and our neighbors like to play music and scream at each-other at 7am. The breakfast was incredibly sad, I would not even pay 2USD for that.
And on top of all that our room has had no hot water since we came, reception is self claiming “excellent “ service with “no excuses” but we are still waiting for the hot water for hours and hours.
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A W on Google
★ ★ ★ ★ ★ Perfect location, 6-7 minutes walk to the beach, one block from Quinta (5th) Avenida. Big room, comfortable bed, nice and clean bathroom. Good breakfast, every morning different menu. Special thanks to Argens and Miguel, who served us at breakfast. This guys are nice, professional, willing to help.
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Alejandro Rivera on Google
★ ★ ★ ★ ★ Great location just a blocks away from the heart of Playa del Carmen and the beach. The facilities were clean. Opening codes for entrance and guestroom doors did not work; staff messed up and we had to go back to the reception (across the street) to go get the front office agent. Connecting doors between guestrooms allow to perfectly listen to every conversation happening next door—me laying on the bed. Television not working, no channels available; issue reported and staff did nothing, no compensation, no solution. TV’s Bluetooth not working to pair iPhone and listen to some music. Only 2 plugs available to charge devices.
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