Laptos y pc - 44100 Guadalajara

Good attention

They have no assortment

Fast and well done service

I am grateful for the work they did to me, my computer was very good, besides the staff is very friendly. If I go again, thanks! :)

Today marks 34 days since I left my son's laptop to repair the hinges (plastic), which causes that when opening and closing the lap it cut the electricity. At the time they received it, they gave me the price of $ 500 for that repair and it was pending to see if there was a greater damage (if it ignited or not), to which I am sure it does. I know about this! Also, and taking advantage of the fact that I was already in the place, I asked them if it was possible to install a solid state disk, which would cost between 700 and 1000 (depending on the brand, capacity, etc.) according to the owner or manager of the place (I suppose That's because he called the employees "my technicians"). Well, they asked me to call in a week, and they even gave me the time and day to do it. I did it and it was then that the chain of lies and lack of professionalism began. Lies to tell me that it was almost ready and that they would call me the next day to see the delivery and the real cost. They did not call, but even so I did and asked them if it was possible to install the solid state disk. I called again a week later and they left me 40 minutes online and then they just hung up. Another call was more than 10 days ago to which they assured me the machine would be ready the next day and that they would contact me. Today I tried to communicate for almost an hour in consecutive calls and I finally succeeded, but before anything else they left me waiting for more than 10 minutes, then they answered me and to verify the information it took another 10 or 15 minutes, then the The woman who was attending told me that the machine was already ready but that when I turned it on something had failed, but when she left me waiting for another few minutes, the "owner" answered me and asked "what is your question? Seriously! I told him that I wanted my laptop and that he did not remember the machine and then it refreshed his memory. He told me that it was his decision to stop my laptop because he had to see it turn on first, which I never check. He mentioned that he had a lot of work and gave me examples of other people who had much more time waiting for their machines than me and he had stopped because they had already invested 4 days of work. And so on. In short, they did nothing to my son's laptop, SERIOUSLY NOTHING, he victimized himself, offered no solutions, and to top it all he just hung up on the phone. Many more things happened, but until here I leave it. Not to mention professionalism. They really didn't do ANYTHING to him I really hope it serves you and be very careful with this type of people who despise people and equipment and to top it off as a victim. Attached image and I remain as a firm testimony of such terrible service.

They have excellent service and spare parts, although the attention at the counter is not the best.