Laptown Cancún - 77533 Cancún

A very good service and first class attention

I took my laptop guided by its rating in this medium. Diagnosis effective but not punctual, they gave me a tentative date of diagnosis and it was a little later, I would have liked to receive a message in that interchange in which it was mentioned that they continued working, when they gave me the diagnosis they told me that the part could be repair, due to the type of part I asked if perhaps it would be more convenient to replace the part, they told me that either of the two and due to costs I agreed to the repair a week later they indicated that they prefer not to take the risk of repairing it due to the damage it presented The piece for which I preferred to go for my equipment, it occurred to me to ask during the delivery if they had the "case" to convert the hard drive to external, they did not have it but how was the deposit for diagnosis that they take in your favor if You repair with them I accepted and left my hard drive in what they got the part, after a month I sent a message to ask if they had any update on it, they only replied that they continued working I go and once they got it they let me know, a second month passed and I asked again, my surprise was that based on their answers I could identify that they no longer even remembered that they had my hard drive and therefore they were not getting the part. From the first week of diagnosis I could identify that there is no type of follow-up to at least inform you "we continue working" they notify you when they have a diagnosis. I do not return and I do not recommend them either, since I lost about 3 months and I could already get the piece separately.

Since I arrived they made me wait 30 min, I left my laptop on December 4 to check my charging station. They told me that I had to pay for the diagnosis and leave my laptop, which I agreed. However, they did not comply with the diagnosis date and they did not comply with responding to WhatsApp. Today, December 16, I went to pick up my laptop because they finally told me what the reason was, I still had to go today, whether or not it was fixed because there were 12 days of waiting. Consider this time when you are leaving your laptop. Neither did they deliver it to me clean, I attach photos.

I had high expectations because this place was highly recommended to me to repair my lap, but I received nothing but excuses, what a shame, after a month of leaving my laptop they only did "tests" of a supposed repair that at the end of everything I did not they charged "according to" because the repair did not work, but good.

I took my macbook to fix why it got wet. They made the thermal tub for 600 and later to fix the logicboard there were 6000 without guarantee because for that process "they could not". I took her to Miami a month later and they did the bathroom again and fixed it including 3 months warranty for 3000 lol.

From the first day they were informative and clear, the days it took to fix my Huawei were exact, they called me with the follow-up and the cell phone works like new after it was delivered to me. An excellent service at a very good price. I recommend it.