LeasePlan - 11000 Ciudad de México

Quick attention already in place, you just need to answer phones and resolve doubts, this would help more

A multinational company but the attention of its staff is bad, they should receive clear and precise instructions on business procedures. I just hope I never have to deal with them.

Leasing vehicles with them is the worst mistake that can be made. They are very slow to authorize the services and spare parts of the vehicles, and the workshops that work with them also complain about the same. You have to be talking to them to pressure them to authorize, otherwise they don't move

As far as possible, COVID caused everything to change in terms of time, but all good

Terrible service for a tire replacement; I have been reporting it for a week and a half and they are still waiting for the quote; I have spoken 6 or 7 times and different people answer me and several of them do not understand what the problem is or its status, I have to explain everything again even with the folio they gave me. I asked to speak to the supervisor but they tell me he is not there and they refuse to give me the information of any other contact to raise the problem. I made the complaint on your page and to your suggestion mail and nothing has happened. They are not responsible for the total cost of the tire replacement; they don't give alternative solutions, they just tell you excuses. If you want to change cars due to expiration of the term, they do not have a variety of cars that they should have and the few that they do have take months to process ... Lease Plan is a terrible alternative. I have had other problems with them in the recent past scheduling and picking up the unit for maintenance; They tell you that it is programmed, you arrive at the agency and it is not (with everything and folio). They tell you that you can go through the car, you arrive and they have not paid and I have had to wait until the next day. We weigh, we weigh.

Very good place to work. Benefits and salary in line with the market, but the company cares a lot about the well-being of its collaborators, which is a plus.