Live Aqua Urban Resort México - Bosque de las Lomas

Great place for a drink with friends. Nice mood, really good food and service. Prices higher than average but for a once-a-week business lunch or a weekend social meeting is a good option.

Nice location , comfortable to walk to go out. Hotel connected to the mall and lots of restaurant. Hotel is beautiful, service is very good , nice bar with DJ at night. Room is big and showers and bath , towels are really big and soft, bed is nice and comfortable. Nice location , great service, food is good ?

Simply put: an outstanding experience! After five days/four nights, I feel qualified to say that this is an excellent hotel in Mexico City. The food was always fresh, appealing and delicious. The entire staff always paused to say "good day", and made you feel as though they were ready to assist you. Interesting conversations are there if you want them, or you can simply enjoy the genuine and friendly greeting from all. Raul and Hezzel are two I remember as eager to help you with your Spanish if you are interested. You'll also appreciate the commitment the environment: little things like a glass bottle of water in your room as an alternative to the plastic. Want a quick cup of coffee in the morning? Or a flavored water on the way to your room? A simple walk to the table at the the elevator on your is all you need. Fresh fruit and other treats were always there as well. The record player was a delightful touch. Exceptionally clean and fresh, The Live Aqua will be where I stay next year, as well. Thank you.

We had two poor experiences that ruined what would have otherwise been a nice stay at this hotel. Three of our guests were arriving on a red eye and we wanted them to have a room ready when they arrived early in the morning. We paid for that night to make sure the room would be available. We made sure that the hotel was aware when they would arrive and that they needed two beds. They arrived and the room wasn’t ready and didn’t have the two beds when it was. The second experience that ruined our trip was the very dangerous water feature beside the hallway en route to the elevators. We were there for a wedding and my sister was all dressed up. She accidentally fell into the water as it was not lit at all nor was there any sort of barrier or warning. She hurt her leg and it ruined her night. The hotel staff did not bring up towels right away as requested to help her dry off and they did nothing to cordon the area or mark it with lights to warn people in the future. It’s too bad because otherwise it’s a fairly nice hotel, albeit very expensive.

My family and I stayed at the Live Aqua resort hotel in Mexico City over the New Year period. We had an excellent overall experience at this hotel during our entire stay. The hotel is very well furnished and the rooms are spacious and fantastic. The staff were extremely helpful and went out of their way to ensure every comfort. We are a vegetarian family with two little kids and the restaurant staff ensured we had very satisfying meals at all times. I would highly recommend this hotel to anyone looking for a great 5-star experience.

Talking about the spa. They have to take care of the amenities. The steam room was not properly working. And the spa needs a renovation in some areas. The service is excellent.

Beautiful hotel, friendly staff, amazing experience

Really great hotel! Rooms were extremely beautiful and bed very comfortable! The concierge service is very premium, especially Celestino and Raphael were really helpful and provided an absolutely top service, helping us arranging visits, restaurants and private driver! Won’t give 5 stars just because of the location.. if you are looking for a central hotel this won’t be for you as it is at least 20-30 minutes from city center, however located in a very safe and residential luxury area - and if you have a car or happy to order a taxi it is totally fine! For us we would have loved for it to be closer to restaurants and bars, but other than that really ticked all boxes! Thank you for the great stay and absolutely top concierge service!