Lomas Gas - 52760 Huixquilucan de Degollado

Make the purchase of gas and at the moment that my father checked if it had been filled, it was empty, we spoke to check and report the problem and the one who attended was as rude as possible saying that it was no longer his problem or I reported that my mom could not go up to check when they put the gas because her leg is hurt. I'm waiting for a response from a person to be able to solve this problem in the best way possible.

Excellent attention Very good service

I requested the service on Saturday, May 03, 2017 at 10:34 and they were to pass at approximately 1:00 p.m., they called at 1:32 p.m. that were already close but there was no one to receive the gas and they were to call in the afternoon to see if they could deliver they never called On Monday 05, I called them at 10:39 and they were left to pass at 2:00 p.m., they did not do it and I called them again at 19:45 and they were to pass on Tuesday 06 between 7 and 7:30 a.m., they did not do it and I called them again at 8:22 and they did not answer but I called them at 8:27 from another phone and then they did answer and they agreed to deliver it at 10: hrs. At this time it is not yet 10:00 am but I feel that they will not arrive because it has only been 71 hours 30 minutes that I requested it. The worst thing about this situation is that they do not supply the gas in addition to having the customer's time in a miserable way because they have it waiting, added to the fact that when they do not comply they simply do not answer the phone because it is the way to take responsibility for their non-compliance and poor service I rate the place with a star but it does not deserve any but if I do not do so the page does not allow me to publish it (they should explain how the star rating works)

Look on the Internet for the address of this gas company and on their page they say they have a schedule from 9 to 18 hours, I live retired from their facilities but I was urged to buy or fill a tank so I went to the indicated address, when I arrived it was 5:00 p.m. 05, however, they no longer attended me because they told me that the opening hours are until 4:00 p.m. Imagine my frustration and anger. That is why I give them a low score, also forget to mention that in the gas company price table they are selling the refill of the 20 kg tank for $ 430 when that day the value of the gas fluctuated between 390 to 400 maximum.

Your administration as well as customer service is terrible! They have many problems in their accounting and are not able to provide answers / solutions to the client. Your attention numbers, contacts by whatsapp and emails are useless and even having proof of payment, they always send you receipts with receipts from previous months. I have been trying to solve a topic with them for 6 months and I have not managed to have an assertive answer!

Everything's fine

It is a company that is dedicated to the supply of gas, in pipes, tanks of different sizes, in summary it is a recharging center, the problem is access to the public, if they attend you at any time but you have to wait between 15 and a half minutes time, for 3l size d3 the company lacks voice, attention and courtesy, that's why I only give it three stars

The tank filled here lasts longer and is cheaper than the one supplied by trucks, so although the service is rustic, I prefer to go to this place to fill it up. I am referring to a rustic service because they have a small door, which looks more like a window, to serve and deliver the tank, wait almost half an average for what you deliver, they take it to load, come back and deliver. I guess it's for security reasons that they don't allow car access like many years ago. However it is worth it because it lasts me a month longer than if I bought it in the van or elsewhere.