Lomas Memorial - 05320 Ciudad de México

The service and the excellent facilities, unfortunately when I received my car from the valet, I did not realize that the radio and the clock were deprogrammed, it seemed very strange but I was already out of the facilities, at my home I wanted to start my car and it was totally drained of current, I presume that the valet staff used it to transfer the battery to a truck that when requesting my car accelerated the march in a way that attracted attention, you have to be careful when receiving your car and verify that everything is alright, before get out.

Now I see why it is considered the most exclusive agency in the country. It is a very pleasant place, very clean and it is very nice to see how the coffin is raised, as if it were going up to heaven.

A beautiful place where peace and nature are breathed in their perpetual cycles and the one who departs is dignified; and a haven for those who accompany that farewell with respect, good taste and elegant sobriety in design, functionality, color, lighting and more...

Good afternoon, my name is Fidel Arroyo Hernández, my contract is 93305556. On April 10, my Father Fidel Arroyo Porras passed away, the service was in Gayosso Lomas. During the funeral the attention was very good. Unfortunately, we had many problems during the transfer. Upon arrival at the French pantheon we were arrested for lack of a document that the Gayosso staff had not delivered. It took us about 10 minutes. In the Pantheon there was already the van with the flower arrangements in the chapel. When the staff of the float managed to arrange the entrance, they approached me so that I could guide them to the chapel. A year before my mother was also buried in the same place, the service was carried out by the Félix Cuevas agency and there was no such problem. While the coffin was being buried, the staff approached to ask for the evaluation, I did it very quickly to be able to return to service. I consider it dismal that in one of the most difficult moments the staff approaches for this procedure, the same thing happened at my mother's funeral. Later they called me again and the person in charge told me that "he could give compensation to the Gayosso staff" at that moment a relative asked them to leave and respect the duel. I have an additional service that I would like to cancel and the complaint is encouraged by family and friends who witnessed this situation. They gave me this mail in Félix Cuevas and I await your comments. I think it is a total lack of professionalism and above all because this service was sold to me as the Premium service of the agency. I reiterate in Lomas the staff provided a very good service. The transfer and treatment at the funeral was fatal. I hope the information will help you to train your staff and avoid the bad impressions they generate at such a difficult time for anyone. Sincerely. Fidel Arroyo Hernandez.

The service of this place is absolutely unacceptable, it constitutes an evident abuse for people who are going through very hard times. They use the pretext of the pandemic to skip the good service. The cafeteria especially fatal.

It is one of the most prestigious venues of this noble and renowned funeral home. Its facilities enjoy a sober, elegant, comfortable, serene, safe, clean and above all, full of dignified, warm and humane treatment, proving to be conducive to receiving, caring for and fully appreciating and at all times the trust of the people who He turns to them in those difficult hours to say goodbye to his loved ones, as well as those of those who wish to put his Forecast Plan in his expert hands, knowing that this will be the most important investment of their lives. However, it should be mentioned that despite the excellent level of service, the venue lacks two small but notorious details. The first is to provide a poor internet signal to your customers. And the second is the absence of ATMs, things that certainly a venue of its category and located in an area like Santa Fe should not ignore. It remains on your part to hope that the aforementioned matters will be corrected as soon as possible, by virtue of maintaining the well-deserved distinction of your always splendid and reliable service.