Lonas Tendal - 77728 Playa del Carmen

They have very bad customer service. To install an awning, it took almost 1 month. Now I need to have it repaired and they tell me they are coming and leave us waiting. Service is not your thing

The quality of their product is very good, they are only asked to improve a little in terms of attention, since this is what they reflect to the customer.

Mrs. Gina supported me with a theme of canvas and a piece of furniture that we have and she recommended several things to me even though I was not a client. Very friendly.

Unfortunately they have a very bad attention; the boss does not answer, and they did not commit to the installation date. Who really gave me attention was the sr who made the curtain. The owner only presses to collect.

Terrible customer service. They confirmed receipt of my request, agreed to send the quote the next day and never did. Also they did not answer my messages or calls. ?

Don't trust them at all! They wanted prepayment for all the work, luckily I only paid them a 50% deposit, they disappeared and never did the work! They no longer answer the phone or text messages. Bad people and thieves!

ZERO RECOMMEND First I was late for the appointment, the first, they asked me for a deposit and they gave me a month and a half late, I had to talk to him about different phones because they did not answer me, in the end they gave me a bad job with different tones between the joints and when I asked to change them, it took another month and they arrived without confirming the day they wanted at the time they wanted and when they finished, they gave me a shade mesh (which should be noted that I had asked for tarpaulins for the Terraces and the The lady brought me a catalog of something called shade mesh that of course when it rained the first time I had to remove my furniture because I can't explain that it was different from the canvas, she only gave me to choose the colors) in the end I had to pay for it They would send me to put a canvas on top of the shade mesh so that the water would not pass to the terrace, they charged me more than 25,000 pesos for two shade mesh of less than 6 square meters and two cushions, when she sent me a message, what happened I did not answer him immediately because they did not do it, he had a quarter of the outstanding balance and he began to send me threatening photos of me, telling me to pay him and calling me a shoplifter! Lousy lousy lousy ... Of course I already paid him ... and what a bear that they keep the money but what a shame what they charge, what a shame what they deliver and what a shame the lady and from what I see here the comments are similar ... it reassures me that She knows that I am not the one with the problem ? good luck with the life of this "company"