LUSA MIGUEL ALEMAN - 64590 Monterrey

I bought a 2-seater room, and I am totally disappointed in the assembly and material of the legs. My husband and I had to relocate one of them because it was loose, poorly positioned and also lacked finishing, we had to drill. It is worth mentioning that it is a piece of unpolished wood, painted black. I expected more.

I liked that they have a lot of variety of furniture, good shopping experience in general

AWFUL SERVICE, we bought a piece of furniture that came out defective in less than a month, they had it for a month under warranty, they delivered it to us already repaired and it had the same defect again, after another month under warranty they changed a new one and it had the same again. same defect, we request the return of our money and they say that it does not proceed, one is supposed to buy "Quality" in this store, I do not recommend it.

Excellent quality of furniture, very good discount prices and very good customer service. I recommend them.

TIP: Never shop at Blue Room Terrible customer service, incredible that a company of that size cannot be held responsible for damaged products that they sell. I bought 2 pairs of tables. Pair 1: When removing the tape from the box, I saw that the box had already been opened before with scissors or something (annex image), in the same way I took out one of the tables and it was damaged from the edge (annex image). So I repacked everything as it was. Pair 2: box well packed and closed, but in the same way when I open it I see that it has a marked hand that is not going to be removed, like they put the hand with fresh paint. (annex photo) Bottom line: for the "customer experience" person, this is my 100% fault for not opening the boxes in their cellar to check that the product came in good condition. My mistake trusting that if the product is damaged, they will make me change. The worst thing is that they have blocked you from putting reviews on their FB and tagging them. FOR SOMETHING IT HAS TO BE. Friends and family, please share to prevent someone else from having this terrible experience.

Very large parking lot, the attention of the staff is good, but the delivery time like many other furniture stores is too long up to 3 months to deliver a room, if it is not in the warehouse. That usually furniture stores do not have them, and it is not bad that they do not have them, but Monterrey is a large city, with great demand and in general the furniture stores due to the high prices they handle should have fast delivery times and not so long.

Excellent furniture store. They have a wide variety of furniture and accessories for living rooms, bedrooms and dining rooms. Their staff is always very friendly and attentive to customer needs. Every time he visited us they have different and very good promotions. The place is very spacious and has a large parking lot. Very easy to get to. Highly recommended.