Luxury Bahia Principe Sian Ka'an - 77780 Akumal

The resort is beautiful with all amenities to of a 5 star resort feel. However that’s not the most impressive part. The staff works absolutely tirelessly to make the guests have a great experience. Concierge is incredible and ready for happy to help with every request at any moment. The entertainment staff is what really set this resort apart. I can’t say enough about them. These men and women are out all night and up first thing in the morning with endless energy constantly ensuring that guests have a good time. They develop relationships with all guests throughout their stay. They walk around the outdoor areas all day in between the numerous activities/competition they organize to talk with guests. They are always available to help with any questions about the resort, or any small part of your time in Mexico. If you don’t come to this resort for the beauty, come for the staff to make your stay unique and unforgettable.

It’s impossible that this is anything other than a 2 star hotel. It may actually be the worst bait and switch experience of my travelling life. (Over 200 days a year for biz and pleasure). Agreed…. Service has been kind and professional. Almost everyone is nice. However…. The rooms are infinitely old, broken, and grossly dirty. (Imagine the Bates hotel meets the Yucatan). Dirt, dust, soap residue, bird droppings covering the entire window, swaths of chipped paint, broken lights, a shower that spits at you etc etc etc. Yikes! Plus…. It’s a 10 minute ride from the beach and across a highway. Don’t underestimate what it takes to have a beach vacation here. This hotel is NOT THAT! The grounds are dark, removed from the beach, old, and everything is far. I can’t imagine how some of the reviews were so kind. I can only imagine that they were ‘bought’ reviews. It’s the only explanation I can imagine. I want to be kind about my review…. But it’s not possible this time.

Great people! Great service! Great entertainment! Aurora, Hotel Manager and Antonio, Guest Services, made our stay spectacular! Adrian on the Entertainment team is awesome! He’s friendly and helpful and fun. Everyone works so hard to please. Love this place!?

Amazing stay at a fantastic resort. Food and facilities were excellent, with a mixture of quiet and lively pools. The ability to visit the sister hotels was an extra bonus, and meant there was also lots going off. Big shout out to the entertainment team for putting on plenty of activities throughout the day and making the stay thoroughly enjoyable!

Beautiful rooms, picturesque views! The entertainment staff are all fantastic. Special shout-out to Adrian for being all around awesome. Table/pool service just adds to the luxury that you can expect from this hotel. Would 100% recommend and would absolutely come here again! LOVE FROM THE UK

We came to Sian Ka'an for our honey and absolutely loved it. The welcome team booked our fantastic Al Carter dinners. Each night we dined in a different Bahia Principe hotel which made each day unique. We loved the 80s night, the rock show, Mexican night and the pool side break dancing which was mind blowing. A huge shout of to Alfonso who has kept us entertained, dancing and smiling our whole trip! He roped us in to playing la bottle hopefully we will win next time! Gustavo has been a pleasure to talk to, his energy is refreshing and he is a pleasure to talk to! Every other other member of the entertainment, ,cooking , front of house and cleaning crew have made our holiday memorable. Thank you so much for having us !

I loved my stay at Sian Ka'an. It was immaculately clean, the service was amazing, the food was delicious. I especially enjoyed the Yoga classes led each morning by Victor (a great Yoga instructor). Our concierge, Adrian, went above and beyond to ensure that he anticipated our every need. I would also like to mention the wonderful and attentive service provided in the restaurant by Ramon and the great service provided by our driver Julio. It was a relaxing and rejuvenating stay. Just what I needed in the midst of all of the stress and challenges of daily life. The superb Covid protocols eliminated anxiety. I hope I will be able to return.

We are currently on vacation here and it has been excellent. The food at the Sian Ka’an is amazing, plenty of choice and so fresh. The entertainment team work tirelessly, the hotel is so lucky to have Adrian working for them. He is so much fun and makes sure everyone feels they are part of the party. I would also like to compliment the management team especially Andres, he has been exceptional. I have never seen customer service like it. I thoroughly recommend this hotel and cannot wait to visit again!!