M.E.PIEL Care Center DERMATOLOGICA - 44670 Guadalajara

I was on Saturday and I was the last one in attendance. The Doctor was already tired and his attention was not adequate. He didn't tell me much, only this is what I have to take and I see her in two months. Very bad service if I am paying $ 250.00 minimum I expect a better service. He got upset and told me it's the 3 time I repeat the same thing and I tell him if I ask him 4 times he must answer me since when you get an incurable diagnosis, the only thing you expect is to give you more information

They charge too expensive for the care they give you, the doctors only check you over the top and the wait is TOO MUCH up to 3 hours to go to a "5 minute consultation"

My experience was awkward. From the outset, the man who received us to apply the security measures was super rude, he entertained us too much and he did not want to let us go despite the fact that we had an appointment and followed all the protocols. Overall, when I was able to pass I was attended by "doctor" Laura Orozco. An older lady who waited for me for several minutes to finish reviewing some documents. He did not ask me my medical history, if I had dyed previous acne treatments, what products I used, not even my age or my lifestyle (factors that I think are important to start a dermatological treatment). From the outset he wanted to prescribe things without checking my face, until he did it but far above it. He even said "what is your skin type?" when I think that she had to determine it with the review. When prescribing things, he gave me very expensive products that they only sell in his pharmacy (conveniently) and he did not prescribe sunscreen, on the contrary, he told me that it was not necessary to use it. In the end my mom filed a complaint because I did not feel comfortable and did not want to go back to see her and the doctor was super rude, took the prescription from her hands and lost all professionalism. The girl at the reception was very friendly and helped us with everything, until they returned the cost of the consultation. However I would not return nor recommend it.

Very bad service, even though it is private I felt I was on social security. The ladies at the reception are zero professionals, they lack training in customer service, and that is not all, they deceived me with an alleged promotion that I later saw on their website that it was the regular price. after waiting in the room for so long, I finally went to the dermatologist who was zero professional because she was focused on the cell phone answering messages after 5 minutes she decided to attend to me, I told her what was the problem in my skin that I wanted one more medicine strong and I only prescribe toiletries that they sell is their own pharmacy ALICIA since it is a round business, I decided to buy the products in the same pharmacy in which they have the costs of the products at the maximum price, they exceed the maximum amount for sale to the public and based on that amount they make you a supposed 10% discount that is obviously not real. I WANT YOU TO UNDERSTAND THAT IF WE PAY FOR QUALITY SERVICES, WE WANT QUALITY CARE.

I have been calling for a month (they do not answer) in insta and whats they leave me several times in half, they said to find me an appointment and nothing that they answered me later, I reached them because their advertising is promising but if at first their attention is like that, it leaves a lot to wish

Terrible customer service. From the first day they gave me a time of 5:30, when I arrived at the clinic IN MY SCHEDULE they got upset because supposedly my time was 5:20. I showed them a screenshot of their chat where they confirmed 5:30 and I didn't even receive an apology. I was going to receive my second consultation a month later and they called me to cancel it the same day. Later I tried to make an appointment for microdermabrasion insistently and they never answered. Again I sent a message to schedule microdermabrasion and I still have no response. I usually have patience and the clinic promised, that's why I kept trying, but such terrible attention fills everyone's patience.

I went to consult and the attention from the reception was terrible, they did not answer your questions, they are super rude, very bad attention.

Little human and understandable treatment by the administration. Too bad, because it has very good doctors, but no matter how good doctors there are, if there is no understanding regarding personal situations for delays of 5min per appointment, they are not a good option.