Mac - 48333 Puerto Vallarta

Horrible customer service. All employees are unfriendly, rude and simply a bunch of jerks. If you have questions, need to know some prices or information, these people including the store manager will never give it to you. In their own words " I don't have time, I'am busy" is the proper answer for your clients. I will never return into this store. If you need stuffs buy it online.

Horrible Customer service I am a white man living in Mexico for three months and they try to rip me off. They try to sell me over priced items that I did not need when I simply needed a cord they try to sell me the longer cord and when I asked for a price forget about it they’ll never give you the price as a smart shopper I like to make sure the prices are in par with what Apple really charges. I asked where else they might sell chargers and the employee replied you can try RadioShack in a smart manner I tried to complain with the Manager but they told me the manager was not in. How can such an establishment exist and how could Apple do business with such an establishment when you enter the Apple stores in America all the staff are very helpful friendly and knowledgeable. They are very judgemental and they judged me based on appearance which is vacation clothing shorts crocs and a T-shirt. In addition they had no idea that I spoke Spanish and I heard them speaking about me under their breath in Spanish. I would rather order online then go to the store

Absolutely the worst customer service. My iPhone was charging inconsistently and I was told to just come into the store for service. Upon entering, I was told I needed to make an appointment through the Apple support app (I wasn’t told this when I had phoned). Went through the whole ordeal of downloading the app and there wasn’t an appointment for a whole week. After complaining, I was seen and the technician spent 2 minutes trying to clean the charging port then said, “You need to buy a new phone. This problem can’t be fixed.” There was no attempt at updating the phone”s software,, doing a hard reset, or any other number of possible solutions that I Googled. Ineffective, poor communication, and poor problem solving. Get it together Mac Puerto Vallarta.

If you’re not a resident of MX they will ask for your passport to use your card. The manager or supervisor was also rude af. Customer service skills need to be addressed with this a-hole. I bought my airpod pros here in March with the same card and no issue then. Also a debit card by the way that needs a PIN number. I’ve lived here 3yrs temp resident and have never been asked to show my passport for any purchase with my card. So I went to the atm and paid 1400 usd in cash.

I have not yet gone into the store but when i called apple support for my MacBook air they told me to go to authorized bY Mac repair store in las gaviotAs, Av Francisco Villa #1010 inside a mini- mall called i think parota. If you are heading north, it is just before la comer. If you pass Caesars pizza you're gone too far. It's on 2nd floor on the right. His name is Alfredo & his shop is called Expertics.

I forgot my Macpro cable and Nayelli at the store was Superb! Instead of paying over $110+ USD for the power cable, she said I can charge at the store. I ended up bought a USBC cable for $15 and used my iPad charger. It works! Yeah! Employees are nice and they all spoke English. Parking was easy. Store is clean.

I am so glad that there is an Apple store in PV! I forgot my MacBook Air charger and needed one immediately for work. Irving not only helped me quickly, but offered to let me charge my laptop and phone. Fantastic customer service. Highly recommend!

Considering some people are complaining about the service my experience was okay. I only needed to buy one cable adapter and they did have it so you could say I did auto service while being there. I’m rating 4 stars because the place was perhaps the coldest at the mall and I only went in to cool down on a hot day. Ended up with my new dongle. Thanks Apple.