Madesur - 97270 Mérida

In my humble opinion, the service is very good, the employees took great care of me and were very kind to me. 100% recommended ?

Terrible customer service and above all rude.

Good price, but very bad attention, the fat women at the reception are only with their cell phone and if you ask them, they send you to the other box, oxxo type and then with their long faces, which is provided by a grandfather with a very bad character. Complain about everything and treat the material badly. I'd rather pay a little more than come back and put up with these people without wanting to work. I hope the owners put cameras and study this red light of their company.

Terrible service the employees treat you badly as if the customer did not pay for their merchandise. And they are giving it to you since what they give you you have to accept in a few words they do not know how to treat the personal lousy customer. I think that if you don't like to work, why not do it anyway?

Appalling!!! If you don't want to work then stop working, what is supposed to be your job you don't do it, I asked them if they could cut in half only two sections of the board, only two in half, only two !! And they told me no because they had a lot of work and I had to cut my pairs of boards there, that's why afterwards you get upset and they don't like it, put yourselves in your shoes, THAT'S WHY YOU WANT TO REMEMBER THAT THE CUSTOMER IS WHO DOES WHAT YOUR BUSINESS PROSPERES EYE THERE MORE ATTENTION THEN THOSE WHO CHARGE IN RECEPTION ONLY ON THE PHONE ARE AS IF YOU ASKED THEM ANYTHING NOR DO THEY KNOW WHAT TO ANSWER, I DON'T COME TO SORRY

In my opinion, I believe that it is not necessary to generalize the fact of the mistreatment of the employees towards the clients, and also it is necessary to understand that not all the clients come with a good attitude towards the company. On the other hand, the meal schedule should be respected, nobody would like to be disturbed during this time, however the times I have been, the old man told me to wait a few minutes so that they can attend me, and they gladly did. .

The lumberyard is very clean, it is organized, several options of wood, the staff that works at the reception, (the 3 women) rude, lazy and with a bad service attitude. There are other options nearby!!!

I need to speak with the owners, they should find out that their employees during working hours do not want to assist you, they abuse excess confidence. Just as the employer ensures his salary, they can take turns to serve customers, I am sure that the owners have no idea with that attitude they lose many customers, typical of some who have a secure salary, terrible attitude and service, if they do not want to see that they close the store. There are many people wanting to work. Food is sacred I understand but they were able to take turns. I told them I was coming from progress, they replied that I should wait 20 min. or until they finish they don't understand that people's time is valuable. Many complain about the unfairness of the owner but no one talks about the owner who supports 200 families, sell or not and is obliged to pay a salary. When I got angry and raised my voice, they asked what I wanted, I asked them to identify themselves or give the name of the owner and they refused.