Madison Grill Puebla - 72400 Puebla

Horrible service from star to finish.

Good service and excellent prices

Clean, good portion, fair prices

Nice place with affordable and good food. A bit too long wait before the food was served.

Good

Was super happy to find a new steak house to try out in a modern decor setting with a shop inside selling steaks, drinks, cheese and sauces. The Ambience is good with both a terrace and indoor seatings. The service was fine and the manager was friendly but the model of the restaurant is to upsell you on the alcohol menu. They were very persistent in wanting you to take drinks packages or open a bottle of wine. This was a big turn off as we didn't want to drink at lunch that day and was not making the experience pleasant. As it was a Steak House, was looking forward to the steak (Sonora) however it wasn't as good as I expected and the fried Tacos were just lots of flour tortillas with little meat inside. Feels very hard and greasy. Very disappointed. Also we wanted to order the baby back ribs but they said sorry the ribs and chicken package is available only as the chef prepared it in that manner already. Feels very strange as they were pushing us to take a cambo or package again. The waiter were doing his job well but he wasn't very friendly and placing food on table as if we were at a fast food restaurant. Was very surprised with this kind of service. At the end of the meal they gave you a lucky draw card for a chance to win something from the shop. I guess this was a good way to draw customers to the shop before leaving. Great idea and we won a piece of 500g steak raw or cooked to take home. Very generous of them and appreciate. Overall was disappointed with the food and the eagerness in pushing you to take packages which made the dining experience not pleasant. Not sure will return.

Excellent restaurant and service

11/10 Place. Everything was excellent.