MAPFRE SEGUROS - 06800 Ciudad de México

It takes to deliver your motorcycle more than 2 months

A scrubbing service # does not give an answer if you are looking for a recommendation from this insurer, definitely NOT

Tacky service They put pieces that are not and if you tell them that those are not they are offended and the phone is never answered out of every 20 calls they answer 1 Terrible service

Your attention and communication is terrible, but the repair was very good. The attention you receive in the workshop is not good at all. Very bad communication. They never talk to you to tell you what progress the repair is taking or if parts have already arrived or when the bike would be ready. The phone is almost never answered, it seems to be off the hook, with the pretext that "then the line is saturated and the calls do not come in", the mail is not answered either, if not until the motorcycle is really going to be ready and nothing else They write to you to ask you to pay the deductible and they give you the delivery date within 2 days of being ready, but before that, they don't tell you anything, there is no way to talk to them and you NEVER KNOW ANYTHING about your motorcycle. Nor could they wash it out of courtesy, at least. An elderly lady attends that is not for nothing, but people are needed with more speed, character and efficiency in the service, her daughter apparently is a little faster, but between the insurance and the workshop, it took 1 month 1 week to repair my motorcycle. Nor do I recommend Mapfre as a motorcycle insurance company. They are not efficient in the customer service area and they did little when I complained about the poor service I was receiving in the workshop. More efficient motorcycle workshops are lacking. Of course, the repair of the motorcycle was very good and without problem.

Terrible service they place Chinese parts on Honda motorcycles, (perhaps other brands as well) and still they get angry and say that mapfre is the one who authorized the purchase. The delivery time is more than 2 months and the people they serve have no idea how to solve problems and be mediators. The manager, Maria del Refugio does not have time to overcome the overload of work. They simply throw the ball to the insurer or the expert who visits them from mapfre. What a bad service in all the context of the word. Today, June 23, 2017, they want me to deliver my motorcycle at 5 in the afternoon, when most people do not have that easy schedule. It is not the first ovation that I go to this workshop and each time they go from bad to worse. Anyway, I'll tell you if I sell my motorcycle. Note: In the photos attached, the evidence of the rear-view mirrors that are Chinese, and the filth of work, as the part did not match, they put glue on it, and so they tried to give me my motorcycle last weekend, June 17, 2017. Waters people, with these bad births.