MAPFRE Seguros - 03800 Ciudad de México

Very bad attention and they care more about finding a way not to pay

They do not comply with the hours they have at the entrance to the service center, since they close at 5:00 pm from Monday to Thursday. The attention to claims is terrible, since the information differs depending on the person or department that attends you. They make you bring documents that they do not ask for and take a long time to resolve the claim payment. Terrible insurance company.

Terrible attention from the staff, they lack the ability to solve or clarify problems.

Too many people waiting to be served by an executive. It should be noted that the shifts are very well organized and the access screen to choose the desired option is quite dynamic with a simple interface. The waiting room is comfortable and the place has clean bathrooms. The attention of the executives quite efficient and friendly, the bad thing I repeat, is the waiting time around 2: 30h. There is no parking in the building so you should look in the surrounding streets.

I SEE THAT I AM NOT THE ONLY ONE WHO THINK THE SAME IS HAPPENING TO ME JUST THAT NOBODY ANSWER YOU NOBODY RECEIVE YOU PAPERS, AND THEN TELL YOU THAT THEY ARE NOT GOING TO PAY YOU, STILL HAVING ALL YOUR DOCUMENTS, THEY ARE SCAMMERS WHO ARE THE SAME WAY TO BE LIKE THIS IN OTHER COUNTRIES DECEIVING PEOPLE TO STEAL THEIR MONEY. HDP THERE IS NO SOMEONE WHO CAN REVIEW THIS COMPANY ???? GOVERNMENT PLEASE BEWARE THEY ARE ROBBING US WHOLESALE IS THERE SOMEONE TO HELP ALL THOSE STOLEN BY THIS COMPANY???

The attention from the executives in their offices is very good. The waiting time for you to be attended to is relatively quick. Although of course, this varies depending on the number of people waiting. On the other hand, the waiting area is very pleasant and clean: it is made up of seats and a couple of screens where one of them shows the order of the shifts and the other shows music videos. Right there you have both bathrooms. In short, 10 out of 10 for your attention and facilities of Mapfre Benito Juarez. BUT...I wish I could say the same about their telephone and email support. I have never been successful in getting someone to answer my calls to begin with, even trying various numbers I have found on the internet. Including the number that a girl shares in this section of opinions and that she claims to be the correct one. Now, when I went to their offices for the second time, the advisor who attended me told me; that they themselves can give information about the status of the procedures through their emails. False! I have sent emails to 2 of your 3 executives who have assisted me and to date none have responded. Finally, he also added that I got the WhatsApp contact of an executive who works on the second floor of the Benito Juarez Offices. Said executive seems to be valid in the documentation that is presented to the executives on the first floor (where you take turns). Therefore, I thought that with it it would be more efficient to obtain information about my process than if I continued to send emails to the executives on the first floor. But it was not like that. At first, if he answered the messages and told me that he would look for my procedure and he would inform me of it as soon as possible. But that's all: what would he "look for"? I think it's well hidden that he still manages to find it. Now just leave me on seen haha. And well, if you've read this far, you probably think that they haven't given me any information about my process because it's still too "early" for there to be a resolution. But no, I'm telling you that to date my procedure has been going on for 2 months since I started it and to this day I'm still waiting. And beware, according to the same executives who received my documentation for the first time, they stated that the resolution of my procedure would take 15 to 20 days MAXIMUM! Well yes, I have no choice but to keep waiting... I will update this review when I get my resolution or when they come up with any excuse not to take responsibility for the insurance. Because here I do not detail it, but they had already told me that my insurance would not "proceed" for a document that according to them was not in order, but that they had already validated me days before! With this you will already have an idea of ​​the way this insurance company works. In person, they treat you very well. But don't expect an iota of that attention via email or phone; because simply no one cares for you.