Mareazul Vacation Rentals Riviera Maya - 77710 Playa del Carmen

I stayed in sur 111 the room looks beautiful in the pictures and it looks beautiful in person other than the hot tub that's not work the AC in the living room dining room and kitchen doesn't work so if you're going to be in those rooms you're going to be hot and to top it off a fire started because they put in AC on the floor to solve the problem but did not work. And then we were out of electricity one day.. the service was good the room just had a lot of issues for being an ocean view front view and so expensive..

Avoid. Staff is rude, and unhelpful. Maids steal things... So watch your valuables. It's so beautiful it's a shame they have such an aerial service

We were so disappointed to learn that, upon arrival, we were not booked into the 3 bedroom swim out suite we paid for. No explanation, no refund. We were also locked out of our unit for 2 hours at 8pm. The code didn't work and no one seemed to know how to get a new code. To further that disappointment, we weren't given sufficient towels for 6 people (they tried to charge me for more towels and acted liked like I stole them), the washer/dryer combo was broken, one of the toilets was broken, the doorknobs were coming off, there was no oven (we were told there was an oven and therefore purchased food prior to arrival that was then wasted). The master bedroom bedding smelled horrible and because we had a broken washer/dryer, had no way to wash it. When the washer/dryer combo was replaced, the dryer part was broken so we were unable to wash clothes (the humidity is too high for clothes to air dry). I've never seen a washer/dryer combo and there wasn't even a vent for the dryer! We had one issue after another and the "manager" avoided my calls and didn't respond to my emails. I spent over half of our 4 day trip trying to resolve problems. An absolute waste of time and money. All of this topped off by the fact one of our rental cars was broken into and 2 of the 6 people had all of their luggage stolen. This part wasn't the fault of Mareazul but their lack of assistance with what they did have fault in just ruined our vacation. I stayed there last year in a private rental and didn't have any trouble. If you stay here, book a private unit - don't go through their reservations desk.

Booked a 7 day stay here with friends and family and it's been spectacular! The restaurant on-site is open from 1pm-10PM, the staff was fantastic and the food was amazing. Our room, 4 bedroom apartment was fantastic and clean. We did have some issues but maintenance was able to come quickly and resolve the problem. The pool is huge and loved that it was able to fit everyone's need, for kids and adults. Depth max is about 4.5 feet.

The apartment we stayed in was beautiful and so clean. The pool is stunning and the beach is so nearby and very beautiful too. All the staff working here, especially Jessica on the front desk reception area are so kind and helpful. The security is very thorough and we felt very safe here. The only reason I didn't give it 5 stars was because of the building work around us, which was noisy and spoiled the otherwise super relaxing holiday. I don't think it will be like that all the time so maybe just check before you book. Otherwise I definitely recommend this place for a lovely holiday.

This condo is great! The beach is is beautiful and not crowded. There are actually 3 beds here. The guest room has a double bed plus a twin bed. The master bedroom has a queen bed. There are two televisions. A smart TV in the Living room and another TV in the master bedroom. We were able to get Netflix on the living room tv but not in the master bedroom. The kitchen is great! We asked Marco for new pans to cook with since the Teflon was peeling off the ones in the kitchen and he brought them immediately. There is also a full size washer and dryer that works great! The patio is huge! I felt at home here, it is very safe. You must drive through two gates to get to the apartment, so a very secure environment. Close to everything if you have a bicycle which you can rent for $35 for one week rental at Best Bike Rentals. I will stay here again when I come back! Marco (the manager on WhatsApp responds quickly.

We stayed June 2021, I was unsure what to expect, it’s more so a luxury apartment, with owned and rented condos. They are intermingled and many being updated. It feels like a secured apartment/condo complex with tennis, incredible pools, affordable mini market, delicious restaurant and private beach. Security: we felt very safe, there are two security areas you go through, first one for the area, then the second for the resort. The resort itself felt like a safe neighborhood, we never felt unsafe. Beach and pool: beautiful! The beach had some seaweed, it’s not their fault- they removed as much as possible. It was completely swimmable, our family enjoyed it. Our friends stayed at a further hotel, their beach was feet deep of the seaweed. Ours had areas of a few inches, but nothing too bad. The man was attentive and made sure our chairs and umbrellas were set up quickly. He educated the kids about the wild iguanas, he was kind and attentive. The pool is wonderful! It’s huge, has area for adults sitting around, has the tiled laying areas, has bridges to have some complete shade, ares the kids are jumping and playing plenty of areas to find your place. They have a hot tub in the pool area as well. The restaurant and bathrooms overlook the pool area too. There are smaller pool areas on the connecting walkways with hammocks hanging. Restaurant: incredible servers. Food was great, we ate most every meal there and didn’t get tired of it. Prices were great. They had fresh non alcoholic and alcoholic daiquiris and margaritas. Domestic and American choices for beer. Bottled water, filtered ice and just amazing service! The condo: wow. It was very nice. The buildings are attached, but separate in the sense each one had a nice tiled indoor stairway and elevator. We were on the ground floor. We had a private outdoor hot tub- never used it. It’s an oversized jetted bath tub. The private pool is roughly a foot deep, the kids loved it and it was pretty to look at. It’s not connected to swim to other areas, they cleaned it daily. There is a hammock, the kids loved it! The kitchen/living room was beautiful. The big sectional couch, smart tv you could sign into Netflix etc. The kitchen has Bosch appliances, nice pans, dishes and flatware. Large table and 8 chairs. Two bedrooms, three bathrooms. The 1st bathroom is similar to a utility bathroom, we didn’t use it. The other two were attached to the bedrooms. The kids shared a full size bed and twin bed in their room, it overlooked the parking lot and has a patio door and small balcony. The closet space was quite large and they enjoyed having their own space. The master was large. The attached bathroom has two sinks, enclosed toilet and enclosed shower. Water pressure was great, very nice and hot water. The closet is walk in with beautiful built ins. The safe is in the closet as well. I can see how people would want to live here, my understanding is you can rent them furnished for long stays as well. The king bed was harder than we are used of, definitely not a tempur pedic. I prefer more pillows and blankets, I’m guessing most people wouldn’t notice. Each room and area has its own thermostat. The master has a sliding door to the patio as well as the living room. The patio is covered. Beware, it’s Mexico, they have spiders, iguanas and other “bugs” we are not used of. The condo is very clean and nice, but it’s still a tropical area and those little critters do exist. Overall, it was a very nice stay, we would come back to stay again. There are children who live here, homeschooled with a tutor. Plenty of Mexico residents vacationing there as well as Americans who live there now. Edited to add, its roughly a 5-10 min taxi ride to 5th Ave.

The pool is clean and huge. Beautiful beach close by. The room we stayed at had a beautiful view. But it was a very poor kept apt, water leakage in the master bedroom, Ants running around everywhere: on the floor, counter top, dinning table, wall,....we were going to pay $45 for the cleaning service but there was Absolutely no cleaning service available. There was a washer and no dryer in the apt. The food in the Punta Azul is ok, too expensive for what you get. You def need a car here otherwise the cab rides can be very expensive. Not much lights in the complex at nights you have to have a flash light or use your phone to walk around. P.S. the management is very incompetent and can not manage the place at all. Bunch of useless security ppl that are good for nothing.