Mas Visión Ópticas Parque Tezontle - 09020 Ciudad de México

The quality of the lenses is good, in fact I have some lenses that I bought there that last a long time without scratches at the best of levels ... Only if you are not very urgent (they do not meet delivery dates), in fact leave a frame On 08/16/20 and I called 4 days after the 08/25 delivery date (I already know that they take a long time) and they told me that the same day I left my frame it was broken ... Let me go see ... I went on Saturday 08/29 to see what was going on and they told me that they would speak to me on Thursday 09/03 at the latest to see if they had been able to repair them ... as of today 09/14/20 they haven't called me, **** I'm letting them see when they start to get in the way *** around 2021 I'll call them to see if they already have a response ... Almost, almost only paying to see how far a "disorganization" can go ...

It seems to me that they lack personal experience to perform eye exams. As far as products are concerned, the prices and treatments for glasses are attractive, the detail is that they perform a good visual examination. Personally, I bought glasses for my little one, but I presented the prescription from his specialist.

I saw bad comments and that almost makes me stop going to buy my glasses (since a friend recommended the place). After all, I was encouraged, excellent attention and the delivery was much earlier than stipulated. I RECOMMEND IT ENOUGH. By the way they manage an adaptation guarantee which they respect 100%, it is incredible !!!

10 days to deliver some lenses (which I paid in advance), which did not work for me and they said that they were going to take quality control and wait another 10 days, they spent 15 days and did not have them. They say that they send you a message or they talk to you on the phone and they do not, they decide to go to their premises and according to them they had already fixed the problem (thing of graduation in optics) but they were the same micas; then they say that it is because of the shape of the frame and their own oculist chooses another frame and they tell me that in another 10 days they have them ready. They spent about 15 days and I call them and they do not have them ready because their laboratory had not sent them. I call in 3 more days and they tell me that they already have them and that it happens the next day. I go the next day and they were the same lenses at the beginning. Already angry I ask for a refund of my money and the manager tells me that Ok, but to wait 10 more days and that I can not return the money by bank transfer, Only by check or promissory note, which is why my INE asks me for a copy ... and now I only hope that they will return my money and do not make me any kind of fraud. You really are a disgust of service. Weak all employees.

Terrible attention. My mom never got her glasses right; He went three times to have his lenses made and they never left them well and now his money is not returned. They just put it off. The next step is to go to PROFECO.

I left some glasses to repair before the store closed due to the pandemic, when I went they kept my purchase receipt, I asked if they had to sign me in and they said no, it was safe, nothing was wrong. Since they opened the store, I went to see the status of my glasses and it turned out that they have no record of anything and since I have no way of checking who received them, they can not do anything. While in the store, point to one of them as the person who received the glasses and, as expected, he did not remember, they ask me to remember who received the glasses, the day and time, but I remember that I ate last week as they want me to remember something that happened 5 months ago, they did not care much about the purchase history I have with them. So if you go to that filthy store, have them sign everything for you so that what happens to me doesn't happen, don't trust those who tell you. Too bad there's no minus zero rating, because that's what they deserve.

Their products for lenses, graduations and treatments are of high prices and of poor quality, the frames are sold only with the contracting of packages that include many mirages, because the lenses (according to resistant to being polycarbonate) scratch easily, the anti-reflective It is thrown away after a few weeks, they stain and I don't know how to clean it, the sellers have no idea what you need, they pay them by commission, so if you are careless and do not pay attention to what you are hiring, they add insurance and more treatments , the hook is the "cheap" frame, but in the end the bill is very expensive compared to the quality. Nothing recommended, really look for another optician option.

In atention. It depends on the employee, some very friendly, others with clown getas. In I met/training. They are only interested in selling because when you take the exam they rush you to answer, giving the feeling that they don't even do it well. In fact, they turned out badly for me, I came back, even that they didn't refuse me or anything, but they didn't take the exam again, they just changed grades and I tried to explain my discomfort with the first ones but they didn't even bother you, they give you the plane and Well, well... today I'm going to get them to see how they turned out.