Mas Visión Ópticas Sam'S Morelia, Michoacan - 58260 Morelia

Terrible service! Stay away from any + Vision branch! I have worn glasses for about 10 years. When I went to this mediocre place to get some glasses, they took me the required prescription for new glasses and the employee LETICIA LEYVA SALAZAR asked me for the glasses that I brought to get said prescription. This is something that is NOT the first time that happens to me, in other optical companies they do the same procedure if it is not necessary to obtain a new prescription. The problem was that this inept scratched the lenses of my glasses while doing her process of getting the prescription for the new glasses. When I gave them to me, I noticed that they were "stained" .... but we continued with the process of selling the lenses, at one point this person (LETICIA) asked me again to "clean them" and he returned them to me. The glasses were still stained in my opinion, but I assumed it was because of the flannel with which he cleaned them since it was very dirty. When I got home, I realized that the 2 o'clock lenses had vertical stripes that were not removed with anything, those stripes obviously did not have them and this person made them when doing his graduation process. Annoyed I returned to the branch, and all this in less than 20 minutes, since I live 2 blocks away. When I complained, she became very nervous, aggressive and rude ... blaming me for the stripes, and saying that they were very dirty, etc ,. I should mention here that the treatment of this person, from the beginning was very cutting, at the time of telling him the problem because he became very "worthless", when I mentioned that I wanted to cancel the new lenses. And his response was Cancel! I asked for a number or someone to complain to, and he said: There is the mail! At this moment the other saleswoman who is in the branch intervened, named Lorena Gaona (quite the opposite in terms of attitude and attention) and told me that the solution was to send the glasses (mine) to make them the lenses, at THE COST OF THE COMPANION. .I took the data, and I signed a copy of the lenses that I ordered made, and that I did not cancel., because as is obvious, I need them ... WHICH SPEAKS GOOD OF LORENA, SINCE IT WAS TRYING TO GIVE SOLUTION TO THE PROBLEM THAT LEFT THE INEPTA. Two weeks later I went through the new lenses and asked about mine that Leticia scratched, which she told me: "give her a chance that this week they were left" Last week I called the branch phone. Lorena answered me, and I asked her about the glasses. She told me that Leticia had asked for a disability. On Friday, January 29, I show up at the branch, and Lorena informs me that this inept coward: NO LONGER APPEARED TO WORK, AND THAT MY GLASSES SEEMS THAT THIS PERSON HAS THEM !! I have already filed a complaint directly with the Company and am contacting the Consumer Attorney's Office. But let my experience serve as a warning and look better for other optics.

Terrible service is never there, they say they open at 11 and arrive almost at 12, they do not respect the opening hours, personally I do not recommend it at all since I bought two glasses with them and one of the workers stole one of the Some AX lenses and if not because I came to claim them they had never warned me since they entered them as tickets and when making the claim they did not want to return my money they could only change the model but they no longer had any that I would like and they force you to Choose from the leftovers or they don't return anything. They changed them and they made me wrong too, so I was for more than 3 months with that problem that they gave me no solution. So I totally do not recommend this optician, it is one of the worst that I have attended. Having been wearing glasses for more than 15 years and this is definitely the worst of all.