Max Polanco - 11560 Ciudad de México

Be very careful, they damage covers and are not responsible! Last February I had two Evelyne Prelonge (French) brand blankets washed, which were bought at Casa Palacio Antara, they were sent to this place, due to their slogan "we take care of them as if they were your home" and they were spoiled. They delivered the covers without bags or protection, being in times of COVID. The covers lost the smoothness and softness that characterizes them and were like "fair stuffed animals". Mrs. Maria Teodora, store manager, was asked for collaboration, asking them to recover it and they gave me excuses that they were going to send it to corporate, but so as not to draw their attention, they treated it twice more. It took them a long time to resolve and send it to corporate for 3 more weeks, in the end, despite themselves, they took it and put it in the Mexican Institute of Dry Cleaners and Laundries, with the result of Ing. Ignacio Romero that the "garments were washed correctly and it is not determined total deterioration or loss of garments" and considering them as "two stuffed blankets". It is a pity that from the Corporate With Mrs. Cristina Esteves, they cannot give a good favorable resolution to something that they themselves know has deteriorated, but they washed their hands, therefore, I recommend AVOID WEARING CLOTHING OR COVERINGS THAT DAMAGE THEM THEY ARE NOT GOING TO BE RESPONSIBLE. This branch is located in POLANCO in CD MX. UNFORTUNATE THE SERVICE and the treatment they give to garments that cost more than 1000 USD each.