Mayan Palace - 77710 Riviera Maya

This place is definitely 5 stars but the only drawback I'd say is that it's not all-inclusive so it gets really pricey ? but totally worth it. Food and drinks were amazing ? The grounds were well maintained and the resort is BEAUTIFUL ? It's a very large resort so there's alot of walking but they do have shuttles that run frequently that gets you anywhere you need to go. I DO wish the rooms had better views as none of the rooms had a pool or ocean view. We had a very tiny balcony (standing room only) staring right into a bunch of trees ? ? Other than that, the room was nice. We had a studio room so nothing to write home about but it was clean and nice. The TV reception was pretty bad but luckily we brought our firestick so we were able to watch movies on there. So other than the views, poor TV reception, and having trouble with our room key two days in a row, I give this trip two thumbs up! I'd definitely return for another visit. All of the staff members were super friendly and accommodating. OH! bring cash for tips and make sure you have change. I can't even tell you have many $10 and $20 bills I handed out because I didn't have change lol ??

Perfect resort! Every employee really went out of their way to make everyone feel welcome and comfortable. First rate facilities. Pool cabanas must be reserved a day in advance, or at 11 am if there are cancellations, and are $35/day, or free with $35 in purchases while using them. Food and beverage service usually covers it. BLT sandwiches are excellent!!! So are the Pina coladas. I recommend have dinner at Le Petite Chef. It's a fun and experience.

We are used to better service in MX. During Happy Hour at main pool it took 1-1/2 hours to get served. Bartender in area we were in did not like it when we showed him dirt & mask on pool. He said one moment & never returned. We walked thru water finally to another server for service.

DISHONEST, PREDATORY A friend bought a vacation package for a stay at the Mayan Palace, and invited me along for a girl’s weekend. The initial receipt showed that everything was paid and there was no balance due. This was to include shuttle to and from the airport. We were not picked up at the airport and when we called to request the shuttle, were told they were not coming ( we had also booked a car, which was a whole other crazy fiasco). We had to find a taxi to bring us ( even with a prepaid voucher). When we arrived, they had extra fees that were suddenly due before we could have our room. Then, there was a gentleman who was not wanting to allow us to leave the lobby until we promised to have a “breakfast presentation” and threatened to “deactivate our benefits “ ( whatever that means) if we did not come right back to listen to him to try to convince us ( which, btw, included needing our credit cards and id to verify our identity- not that anyone has ever verified my identity with my credit card, so no. ) and then trying to force us to leave a deposit ( which we also did not do). At some point we escaped after heavy pressure to do as he said. After a whole weekend of finding ways to tack on extra fees, we went to schedule our shuttle to the airport, and were told that would be extra ( on the prepaid voucher). These people are dishonest and lack integrity. We have been to the area before and had an awesome trip staying elsewhere. Do not spend your hard earned money here. They are snakes who will change the deal last minute and leave you stranded if you do not meet their demands.

The staff is very friendly, and the resort is beautiful. The pathways throughout the property, pool, activities, events, live entertain and dining were perfection. Some of the rooms are older. However, you cannot beat the value of a week-long stay. I will surely return for another visit.

If you just wanna be in the hotel it is fine. Beach is horrible!!!!!! Lobby registraation, and transportation are terrible, so be patient. Staff is is very friendly. Careful with sales people! It really doesn't worth the money. Pools are great. Overall, too expensive for the value that they gave us. If I can cancel my membership I would do it

We stayed at Mayan Palace during our stay because my parents have a vacation plan that offers this location. The staff is very friendly! No ocean views at Mayan Palace due to the fact the it’s not right next to the beach, a lot of tree and green views, still beautiful and a lot of bird singing! We had a kitchenette, bathtub, king size bed, overall everything was good and big! The stove was not the greatest so it made cooking a little difficult but we made it work for breakfasts anyways. The resort is huge with like 4 other hotels on site! They have like mini transportation trams that take you around because it’s so big. The pool for Mayan Palace is the infinity pool, it’s big and really nice and fun! Enjoy your time at Mayan Palace.

Three different rooms before having one that was clean and in good repair, all decor for the 80’s. Mold. Pillows horrible! No security locks on door, staff kept coming into room with out knocking. Not all restaurants and pools are open to all guest. Go to pool early for a shaded spot. Food fair and over priced. I loved the beach, be sure to take water shoes for due to rocks. Loved all the walk ways and the vegetation. Never will waist money or time again at this resort.