Mazda - 28037 Colima

Excellent place to take the car to service. Good attention, nice details and, most importantly, the service they give to the car is magnificent. They made a change of board to my Mazda 3 out of warranty and without cost. It was a very satisfactory action for the client.

Please take the time to read my entire comment. They will see that their clients are not professionals or valued. On Friday September 17, 2020 I took my 2010 Mazda CX-7 to the Mazda Colima workshop. He had bought the truck used in January of the same year. I hadn't had any problems with the truck except for a small antifreeze leak that I noticed in Augusto simply because I had to be filling it with antifreeze every three weeks or so. The other thing was an engine mount that another mechanic had noticed. Knowing that, I took him to Mazda Colima thinking that they were going to do the best job possible. When I got to the workshop I explained to them what I noticed about the leak and the motor mount. I also asked them to check the entire truck so that it stayed more or less 100%, now that I'm going to have my first baby :) The following September 18 they sent me the service charge after the "diagnosis" they had made (supposedly) and in total it would cost me more than 36,000 pesos to fix everything. But for my family, I took from my savings for their safety and authorized the services. They lasted more than a week with the work but until the end they finished the work on Wednesday September 30th. On Friday two days later, with every confidence that they had done a good job, my wife and I went to Guadalajara to do some business shopping. Returning from Guadalajara not so far from the city, the truck failed. The steering wheel stiffened and the engine warmed up. When I checked under the hood, I was throwing antifreeze (main reason I took it) everywhere, and the band (which they had supposedly changed) was missing. Stuck on the Colima-Guadalajara highway, we had to wait in the sun with a sancudero, my pregnant wife, and little water, for four hours before a tow truck arrived. We had called the Mazda Colima workshop and they refused to give us a lift with the tow truck. The good thing is that I had my insurance. The tow truck dropped us off at the Mazda Americas in Guadalajara after their service hours and we took a taxi to stay with relatives. The next day (Saturday), they told us that they would not be able to make the diagnosis until today, Monday, October 5. Now, at this point I was not very upset. Sometimes we fail and we don't do things right. But when the advisor told me that it was going to cost me another 14,000+ pesos for a new radiator, and almost 3,000 pesos for another engine mount, now it did bring out my courage. Now they say, because they hadn't fixed the leak, why didn't they know about it and they didn't charge us for the service. Why not?? If that was the main reason why I took it! And since I am not a mechanic, how am I going to know that everything that is in the of course did not include the leak for which I took it? I trusted myself that when I told them about the leak, and that they would review everything, that they were going to fix the leak for me. But it was not like that. Instead of listening well to what I had asked, they looked for other failures that were not so urgent to fix that day, so that I will return with the same problem and now worse. I hope that after leaving this comment, my people pay attention and don't let them take advantage of us like this again. Take good care my people.

Buying at Mazda is a guarantee, not only for the quality of the product they offer but also for the excellent service they provide, Óscar Fernández was my advisor on two purchases and I couldn't be more satisfied with his kindness, availability, attention, commitment, honesty, among many other qualities. Thank you very much Mazda.

Terrible service in the laminating workshop, they have had the car for more than a month and they only make excuses with the spare parts, they don't even answer the phone anymore. I recommend you better take your cars to Guadalajara

They typically give good service. All your very friendly agents.

Very professional service and very punctual in their work, the service workshop is recommended.

Good attention, fast and friendly