MAZDA COLLISION CENTER - 45645 Los Gavilanes

Terrible service, no follow-up, the vehicle was delivered in poor mechanical and aesthetic condition

Very bad service, I took it to crash repair and it came out with scratches that I did not have, strangely being a recognized brand, they handle very low quality standards in this type of repair, zero recommended.

The attention leaves a lot to be desired; Little staff, little space, late appointments, lack of customer support

The box girl is so slow that it should work in the imss

The attention is very slow, they quote you at an hour and they attend you 30 minutes late. A lot of people from Mazda and half talking about facebook. The coffee machine does not work, but the staff does have coffee powder for personal use, and they are not good at offering water to make a tea while waiting is eternal. Terrible that is the uniconlugar of Mazda to bring your unit to repair, and that the service is like this.

Terrible attention !! They do not follow up on anything, when one is just going to buy they are all attention and care, the stars promise. But you just pay them and they totally ignore it. An official report will be made.

Terrible service. I had an accident 3 months ago, bringing my 2021 model car in for repair and they gave me a dirty, battered vehicle, with scratched paint, poorly repaired, stained with white paint (my vehicle is titanium gray) and with more details than even later. of the accident. It is assumed that as an agency they should guarantee you good treatment and adequate repair of your vehicle but it was not like that. I am very upset, dissatisfied and disappointed with their poorly done "job", and that they also came up with the nonsense that "the car was damaged by use" ... Yes, surely because of the use they gave it! I delivered it with half a tank of gasoline and 1,391 km, I receive it with a pure reserve of gasoline and 1,462 km traveled. Terrible service. Seriously, if you buy a Mazda, take good care of a crash, because Mazda Collision Center is the worst place to get your car repaired.

Fatal attention, there are 3 appointments that have to be rescheduled, they make you wait 40 min to attend even with an appointment, but if you do not arrive on time they will no longer attend you, they promise to deliver the vehicle in a while and fail, it is really disappointing that a brand that is booming is so lacking in professionalism.