MAZDA LINDAVISTA - 07720 Ciudad de México

After having bought and years of taking my car to your services at Mazda Zapata Lindavista, I had a little bad experience, I took my car for the 120,000 km service (taking advantage of the free service promotion) which on the website comes What is done to him, among other things, the change of brake fluid, when they are going to give me my car and they are explaining what they did to him, I ask about the change of brake fluid and they told me that it did not correspond to him since the one that It is applied to the corresponding to the 20,000 km service since after the 100,000km it turns and then to the 110,000 it corresponds what the 10,000 service says, and so on, I comment to the service agent that on the page From the internet it comes that in the 40.80 and 120 thousand km the brake fluid must be changed, he tells me again that no and shows me a sheet that has been printed on which they only consider up to 100 thousand km, in end, I showed him the website and he told me that they were based on what they had printed and not on the website, I told him that if I could talk to someone else to help me validate the service that corresponds to him, he told me that with the manager who arrived between 9 and 9:30 am (at that time it was 8:15 so I told her I would wait for her. When I was waiting, I saw that on the screens they have, they were projecting what corresponds to the services (the same information that is on the internet page) in which if they consider (as I had told the service agent) that at 120 thousand, it corresponds to him about the brake fluid, even though they had published the information, he held on and told me that he could not make me valid that, that if I waited for the manager. It was approximately 9:15 am and the head of service arrived, I explained everything to him and he asked me where I had seen the information, I told him that on his screens (he did not know the information was there either) and he made the service valid. After the whole novel, more than as a complaint and a bad experience for the time I had to wait, I share them in case they want to apply the same thing to them.

Hello. Your answer doesn't have the option to reply, so I'm doing it on top of my comments. It's good that they respond. I doubt that they will give me a solution, the bad has been done, the bad experience and the disappointments do not remedy them. However, my data is held by his manager (who has been the only one who has not forgotten to give customer service, but he is not all the staff). They took 37 days to resolve one of my situations when they claimed there would be 8. The Marsh staff assured me that there would be no penalties, but if there were, they gave me back less than what I was entitled to. I would not have to be behind the broker (MARSH) that MAZDA hired. For me everything should be MAZDA, but no, in view of the few or no responses I had from their insurance staff, I felt the need to find a way for someone to help me. By the way, the girl who is in charge of insurance, she has terrible customer service, she did not answer my emails in more than a week, if she did it was: (I could not tell. Hell, if it was not her, then who? ), HOW FRUSTRATING. I called her extension on Monday March 14th at 9:37 am for follow-up, she refused (to herself) (as if one were dumb and didn't realize the attitude. How unprofessional) and if she wasn't (which I doubt) the woman who answered the incredibly rude call, she simply denied it and hung up. Perhaps you do not know these details, but this type of staff does not add, on the contrary, subtracts, drives away and makes customers more angry, of course in addition to all the factors already exposed. As another client said... If that's how they serve you to sell, imagine to solve a problem. Here the answer. The worst thing is that I have another policy that is pending return, one more way of the cross. I hope my bad experience will serve you; and if you are thinking of buying from this agency, RECONSIDER IT. ************************************************** *********************** My experience with this agency (MAZDA ZAPATA) was bad from the beginning. When I bought the car I was wrong with the delivery date. There were always problems; with the issuance of the policy, with the charges they made me, with the data, if I didn't ask for the contracts they didn't send them to me, etc. The car was delivered to me without the cap of the pivot of the 4 wheels (which, although they are cheap on the outside, are part of the good service and the details that an agency of this type must take care of). After a while, I returned the car. For the cancellation of the policy I try to do the paperwork on my own, as it should (with Quálitas) however, the insurer told me that it is not with them but with an agency called Marsh Lorant (I did not even know that this broker existed) , I called the phone that the insurer gave me. I called for a whole week and they never answered. Of course the staff (mazda) never told me anything about it, and to cancel the policy, they do it, they don't keep you up to date on the process, they don't give information on the amount to be returned, absolutely nothing is clear, there are no response times Of course they never shared the contract with me, I don't know the clauses. The cancellation took more than the promised time (8 days), the insurers cancel immediately and "easily" make your process to return the accrued premiums. Here it is not clear, in this agency no. (I do not know if it is the same in all Mazda Agencies). Management and hospitality staff are the ones who "more or less" give you answers, but don't take it easy. And to finish, the sale with them was another bad experience. Due to these cumbersome processes, which make you have a hard time, and the terrible attention, I would NOT buy from this agency again, I would not sell again and I definitely WOULD NOT RECOMMEND IT. Hopefully my experience will be useful to you when deciding on the purchase of a Mazda car, but above all consider if this is the right agency. I don't even give half a star.

Very good attention in sales, they need to MUCH IMPROVE THE ATTENTION IN SERVICE, the person who receives and delivers the service cars very bad attitude and character I think he has a lot of work and cannot handle it and the client is the one who pays the consequences, attending clients as if they were doing us a favor, hopefully they manage to correct that while I look for another agency to perform my services because the attitude of this employee is truly unbearable. He attended me 8 Feb 2022

The reception to the client is good, but I don't like the policies they have, they don't have cars in stock, if you are interested in one you have to give a section, and sign a contract for them to request it, but the bad thing is that it is not specified no price -it can increase and they don't tell you how much- no delivery date -it's more than a month-, even when you pay in advance they don't respect the price or give you a date, plus their prices don't match those published on their website

It was easy to get there thanks to Google Maps from the monument to the Revolution to the Mazda agency, it is located in front of the Lindavista-Vallejo Metrobus station, they have a good physical repertoire of new and semi-new units there, good attention from their staff, only the The only stain in my opinion is announcing that they have certain models for sale there and when you go to see them for the interest of buying, it turns out that you are in an agency, it is not worth it, fix that bad detail. slds ?

The attention is very friendly and cordial both for new, pre-owned and in service, currently it is a bit late but I think there is saturation due to the pandemic and it is being handled by appointments, they explain everything in detail, what was done to your car and prevention points, in general it is an agency where they do good sales and post sales work. The facilities very well.