McDonald's - 77500 Cancún

I just went to the little boot outside for ice-cream, it's weird but every time I go get a mcflurry the person there seems to hate his life ? most be the heat some times they don't even reply to my 'buenas tardes', idk but that's all my complaint, just wanted to say: stop hating !

Bathrooms were disgusting, the floor near the serving area were sticky, the salon was in disarray.. Just yuck.

10min before closing we can´t order. Evening service very disappointing. Employees do not speak and understand English.

Ordered the cheddar bacon onion deluxe burger. This is a signature burger and supposedly it's supposed to be of higher quality and ingredients. Normally signature/premium burgers like this at a McDonald's come served in a recycled cardboard box like a Big Mac but for whatever reason at this McDonald's it comes in a paper wrapper like a kids meal cheeseburger would be wrapped in. On this visit apparently white cheese is cheddar and some liquid yellow cheese on the top is supposed to be the cheddar which is nothing like the photo shows. The photo shows two slices of dark yellow cheddar cheese, not white. Complete and disasterious preparation and presentation. The other McDonald's in La Isla hotel zone is even worse. Apparently McDonald's is considered a premium and "luxury" product/brand here in Mexico but the McDonald's in the States and Europe are ten times better quality than these ones we tried in Cancun. I don't know if it's just the Cancun McDonald's or if they're all like this in Mexico but the food doesn't taste like McDonald's. Is it just this franchise in Cancun or are other McDonald's in other parts of Mexico better because the two in Cancun are pretty bad. Their breakfasts are decent but the burgers and fries taste nothing like the real deal McDonald's in the States, UK or Canada. If i were you I'd just stick to their breakfast and forget trying their burgers because they just don't have the skill and wherewithal to make the fries and burgers how they're supposed to taste. Our fries tasted off too and were not prepared the correct way. We basically threw the food away after two or three bites it was that bad. Worst McDonald's experience ever. If I were you I'd just stick to their breakfast and forget trying their burgers because they just don't have it to make the fries and burgers the McDonald's way.

It was our first time trying MCdonalds outside of Europe, the fries and drink are bigger but the burger and especially the meat tastes like worse quality

Very clean. Tables were sanitized quickly. Service was quick and easy and understood english.

I've been to this McDonald's 3 times,and each time the staff was not friendly, the service is always slow, and the last time I went for breakfast, they gave me fries instead of a potato patty, and when I mentioned that I would prefer the potato patty, they acted like I was unreasonable. I guess old stale french fries are the same thing. I will never return to this location. I blame management for such poor service.

Ok as it is much cleaner and nicer and with bano all unlike the other McDonald's just down the street.