Médica El Marqués - 06700 Ciudad de México

I asked for home delivery, they were very professional, friendly treatment and the results delivered the same day.

The service is excellent, always with a good attitude and solving all my doubts. They have a wide variety of services.

I did some tests and they gave me the results on time. All the staff are very friendly and knowledgeable.

Very friendly treatment, always willing to help and with an excellent attitude and kindness. Very good service! I recommend it

I requested an antigen test at home and they attended me very quickly by whatsapp, but when requesting the invoice (to request my urgent reimbursement from the company where I work), it took a LONG time. A whole week to ask for the invoice. Miss Sandra González, who is in the customer service area, I asked her for the email from the accounting area because I had doubts about billing, so she provided it to me, however she continued to support me by asking the other area about my doubts . A day went by and I asked him if he already had news about my invoice, and he told me the following: "not yet, the corresponding area has not sent it, as soon as we have it, we send it to the mail". The next day I asked her again and she said "I'll check it out", hours passed that same day and I had no response from her, so I asked her again and she answered that she had already passed on the information and that " the corresponding area was going to send it to me". First she tells me that she sends it to me and then that the other area sends it to me. I understand that it is not your subject, but you have the RESPONSIBILITY to provide quality customer service, I was never rude or anything, on the contrary, I even asked for the number of the accounting area so as not to bother you, but you did not want to pass me the number. On the 5th day I asked her again and she insisted that they had already sent it to me, I told her no many times and she said yes. So I asked for proof to verify if they were correct, and shortly after I received the bill. The test service was very fast, but due to these administrative issues they do not make you want to hire the service again. Because I needed to reimburse that expense, but it is more feasible to go to the Farmacia del Ahorro or San Pablo, wait a while, they give you your ticket and invoices quickly, and you avoid all this hassle and wear and tear. Train your staff to provide better customer service

The deadline for the covid test results were agreed on a certain time and delivered 2 hours later. I needed it to travel. I could not take my flight because of that. Once I complained, they didn’t take me serious, they told me a refund was not possible and blocked on WhatsApp, no refund. It costed me 2500 pesos + expenses with a new flight. The deadline for delivery of the result was agreed and not met. The PCR test was delivered two hours later and was required for a trip. When I complained, I was not taken seriously, they told me that it would not be possible to refund and blocked on WhatsApp. The test cost was 2500 pesos and I still had to buy a new flight. The deadline to deliver the result was agreed and not fulfilled. The COVID PCR test was carried out after the time necessary for a trip. When I did not, I was not taken seriously, I was told that a refund would not be possible and I was blocked on WhatsApp. The price of the prueba was 2500 pesos and you still had to buy a new vehicle.

They confused the results of my employees in the anti-doping test, the attention was very bad and I want to complain and they do not answer me and for whats they no longer pay attention to me. I DO NOT RECOMMEND IT AT ALL

I went on my part the Coca-Cola company as a study to enter. The treatment is friendly and fast. I do not know if they are good since they are very reserved because the information goes directly to the company. If I will pay for the consultation or the studies, I prefer to go to El Chopo laboratories