Médica Santander - 52910 Cd López Mateos

Good attention day and night

Call for information and the reviews that refer to poor service from reception do it justice. I do not understand if, knowing how they are, they do not take action on the matter.

The attention of the receptionist Paola is very bad. I arrived at 10:30 am and she told me that the doctor on duty had a patient and there was another before me. He left and laughter was heard even at the reception. Under half an hour later with her coffee and after her a nurse who asked her about the patient and she answered "the first patient is the young man", that is, it was a lie and there was no other patient in consultation, only those of us below. She responds kindly, but it is rude and irresponsible for them to keep waiting just because they are babbling.

A terrible experience took my girl to have an object taken out of her ear, on the contrary, Dr. Luis José Fernández Díaz, who was at night, ended up putting the object in more, far from helping, he got worse, he got more upset when I told him that the object He could no longer see himself and very arrogant he told me: not there it is, ms, I did not do anything, there is the rubber to which I answered with respect without shouting that in fact the object was no longer there and he still grabbed Ami girl to show me that The object was where he saw it and not even he found it obvious because he had already put it deeper into my little girl's ear, what he did is let's take a break to be able to continue, take advantage, I picked it up and chose to take it with me and he still dares to Tell me that he was only going to charge me for the consultation, I mean, I wanted to charge for doing nothing and according to the very professional at some point he told me that the doctor was him and that what other people said was a lie about the pain, I also comment that in 5 hours his ear was infected and when we were leaving he told me that in 24 hours which let me see his professionalism. Far from helping things worsened, he did not have the appropriate material for the extraction, apparently he had never done it, and if he did not know how to do it, he could say it and it is valid, not all of us have the necessary instruments and not all doctors know how to do that. kind of healing and nothing happens but this dr was not at all professional and just boasting that he could do it that it will take as long as it will take he would take it out but he left me a lot to think about. Thank God I saw my girl on time and took her to the specialist and don't let this doctor make the situation worse ... Oh and he only shows me a crumb that he had taken out and I ahhh yes and with that I felt that he gave everything ... Bad doctor.

DANGEROUS SERVICE BY NURSING, THERE ARE NOT MANY PATIENTS, HOWEVER WHEN THEY ARE CALLED THEY NEVER COME AND WHEN THEY STILL Scold YOU BECAUSE THEY HAVE TO DO THEIR JOB.

Excellent service!!!

The reception is very bad, I don't know if it's because of the very advanced age of the receptionist but she doesn't know how to attend, that takes points away from the hospital and they don't realize that from there they lose patients There are two different receptionists on duty and one of them is nice, the other one who is older is terrible