MEGACABLE - 80060 Culiacán Rosales

Terrible customer service center Lack of staff very slow technical service minimum last a month to go to repair

I am a customer of several years. They raised my rate by $ 50. They changed my expiration date from the 14th to the 8th of each month without warning, and they cut my service while I was teaching elementary school children and my daughter in a diagnostic test. I took the contract that they made and my cell phone so that they could see that the service expires on the 14th but they told me that they could not do anything, that the system had already changed it like that and that I had to pay $ 70 for reconnection. They didn't care that it affected the children's classes, nor did they care about the tests I took. I went to two parts to Universitarios and Malecón and in the latter they told me that if I wanted to, I could change companies. I had to pay everything to have the service activated again so that I could continue teaching and that the children would not be affected. There is a lot of training for the staff, the supervisors are never there and sometimes there are only one or two people to give attention to many people and many times those people leave frustrated by the bad service, because they do not solve the situation for which you are going, and because of the waste of your valuable time and gas expense. Every company needs good users to stay upright but MEGACABLE is driving them away. Many of us are educated and hard-working people and as such we have the right to demand good treatment and good customer service, something that is already dying out. Too bad MEGACABLE. And this time if I am going to take the word of changing company.

The experience is already sad and even deplorable. There were only two people being served by executives, they took half a while and there were 6 others ahead of me. The service and not only the attention they provide is very poor, the Internet goes at least once a day, and even though I am in a good area, I no longer want to imagine those who are on the outskirts.

TERRIBLE SERVICE! This "company" promises to fix the problem in 24 hours and they have not attended to an internet problem in the area for almost a week, which is becoming more and more recurrent, in addition to the fact that the internet is always slow, they do not give you the speed that the operators promise They do not serve you in the best way, after 20 years of contracting their services, the time has come to say goodbye, they were left behind in technology, maintenance and attention. What happened to Megacable?

Attention, excellent staff, very cumbersome procedures