Megacable Metepec - 52177 Metepec

They are lazy, arrogant, nobody wants to attend and they leave as if they had too many activities, coincidentally they have glass and together steps before entering they were very quiet talking and laughing we arrived and they already have a lot of "work", they answer you badly and obviously they do not solve apart is a terrible service your cable

Wrong, I went to buy a remote control and it is not possible that they do not have a single one in stock to sell, by God it is their business

The service is horrible and in the same way attention to clients. I went on a Saturday to report my failure with the service and they refused to assist me. I called the numbers they gave me and I never entered my call, I always stayed in the second menu. Before it was a quality service, now it is the worst both service and customer service ...

The staff is very friendly keep it up excellent attention

Almost 2 hours to cancel a service, but if you are going to contract, they attend to you in 5 minutes. So the priority of your customers.

No people are in the underground part of the town square and the attention is excellent

What a disappointment that such a large company provides such lousy service. They cannot solve a problem and throughout their stay in the offices they repeat the same thing. Hopefully they reconsider improving care and service.

Very bad service (terrible) from their customer service department, they are very despotic, I dealt with 3 of them because of my problem and the 3 of them still do not know how to treat their customers instead of helping to reduce the inconvenience that the client already brings, no !!! with their attitude they annoy the customer more, being in line waiting is the same thing 3 customers before they left telling them about things (they don't give solutions just pay pay yet it's not your fault or you have contracted that service), I lasted with your service like 10 years, I moved house and went to request the cancellation of the service and take the boxes that were in my house, they told me that I had to deliver a box that they supposedly left me (which was to extend the signal), I asked that They will check where I signed receipt for that box, and for that, since it was many years old, it was already a dead file, but in their system if it appeared, I had to enter a complaint system that took 3 days (which I no longer I wanted to pay for another month, I went on day 1), I raised the complaint over the phone and that box did not appear in their telephone system, when I returned it was the same, they had to pay 700 for the box, aahh but the 2nd time they came out with that what they could do is leave me the cost of that box at half price?, I went to p rofeco to file the complaint, there they told me that I had to continue paying my current month to avoid problems because the hearing would be given to me in approximately 20 days. It obviously wasn't convenient for me, I didn't live in the house anymore, so I had to go back and accept paying half of his aforementioned little box so that they would cancel my service, AS LONG AS THE TECHNICIANS GO TO YOUR HOUSE, CHECK THAT THEY LEAVE THEM AND THAT THEY TAKE BACKING UP WITH SIGNATURES AND NOTE THEIR CODES OF THE BOXES SO THEY DON'T HAVE TO FALL INTO THEIR TRAPS.....