Megacable Punto de Venta - 76116 Santiago de Querétaro

Terrible service, do not hire it.

It is the worst service in the world !!! Its people are rude, not at all helpful, they charge you very expensive, they raise the service all the time, the signal goes out ... in short, PESIMO !!!

Currently Pesimo the service of this company, since February 27, 2020 I am without internet service because of a truck that passed through the area where I live and started the installation of fiber optic cabling and reported it several times, in three Sometimes they came to try to repair the service and it turns out that they only bring coaxial cable. They take photos and supposedly make a report and that they come later, which is a lie because they never return. Yesterday, March 17, 2020, I went to cancel the service and they did not want to accept it, promising that in the afternoon they would repair the damage, I had to pay for the service to proceed to generate a report. And so it was, in the afternoon a technician came installed the wiring of the post to the modem and he told me that they have no control to check if the internet service is active, if there was no service that would dial again. I reported it later with technical service and they agreed to send a technician as for Thursday, today Wednesday almost at 11 AM they call me to tell me that the technician is outside my house and I ask him please to see us around 12p because I am working and they accepted. Arrive 11:40 and I am still waiting for someone to actually come to restore the service is one thirty and nothing .. but that if they are demanding to collect

The megacable company: Terrible service, attention and response times !!! I have been without Internet for 5 days and they have not been able to come to check what happens !! I call by phone and they cut me off or they don't answer !! They are a calamity

It is a disgusting company for a month and a half that I made my contract and they never did the installation and now it turns out that I have to pay for the supposed installation of a television that they never did, apart from the fact that the employees are despots who think they do the job. Please when doing your job, if I could I would not put even half a star this company would disappear to others that its internet and chip are disgusting, it turns out that in my condominium you can not enter to install any other company.

DO NOT CONTRACT MEGACABLE !!!! It is a real disgusting service, technical failures are never dealt with, for months the internet has been fatal they have not done anything to solve the problem. A month ago we requested a package change we paid for more Megas and it was assumed that in ten days it was the time in which they would perform the new installation, and they have not done anything. We call and they ignore us, we go to the branch and it is the same thing they say that they will come to fix it and nothing, and their internet is getting worse every time !!!!

Very, very bad service in the av de la luz, the super rude employees do not inform you of anything, I went to pay and they only say that you can't because they are leaving and that's it and I gave it a star but they don't deserve a single one

They changed places and hide behind their "notice" which is a handwritten piece of cardboard. I went to cancel and they didn't want to attend to me when there were still 30 minutes left to close, they don't respect the schedule that appears here and of course, I couldn't miss the lousy customer service that you always find in Megacable.