Megacable - 34000 Durango

You should know that to hire someone at megacable you have to be grumpy, it seems that they are doing you a favor by charging you for the service. They need to improve a lot in customer service

Terrible service. The ladies of customer service do not solve anything, the contracts are incomplete because clauses appear in digital format that never notify you. The supervisor seldom wants to attend to people because he is "busy"

Terrible service, at 6:30 they refuse to serve you even if you've been in line for hours, the ladies are super rude, rude, they don't have an ounce of customer service even with older people.

Terrible service, the internet has failed me almost every day and when I dial it only sends an answering machine that tells you to restart the modem and in the end they tell you that they restarted it and they hang up on you. There is no personalized attention or way to contact technical service directly. They send me to another extension where they never answer. They also call me very often to insist that I contract cable and more megabytes for the internet. It even seems that they intentionally make it fail so that one decides to hire the most expensive package in the hope that it will work. The last one that marked me, super insistent, did not even let me speak and interrupted me to continue offering his packages, very rude and almost almost forcing me to pay more. When a salesman came to make the contract for me, he still very cynically said that sometimes it fails but that it is the best service in Durango and that the others are worse; that we have no choice but to settle.

Terrible service! In this branch in particular, those who attend are very arrogant, it seems that they are the owners, they believe as if it were their fault and the bad service they give on the internet since they leave every so often, that is why they are going to lose customers, make their bad experiences so that it doesn't happen to more people who make you sign a contract with pure lies about how much you're going to pay, the ones who do it for you, pure sweetness, but then it works out for you and you can't do anything because they make you a six-month contract, they don't hire them do this better so that more people don't get fooled and run away to all the bunch of old women they have there attending they are useless the day I went there were a lot of people who were canceling pork the contract was already over thank god and I have two months to wait!