Mercedes-Benz Autosat San Lorenzo - 03310 Ciudad de México

How all fifteen go to test the new and Francy Mercedes service station in the area and I sent her to change some things pending service that the guarantee gives you as a gift, (pens and little details) as we were in a pandemic they were by my car ponqué Mirna made an option so when I arrived I gave the person who received it my ballot to verify, (which I never saw again) I told them that I also wanted to see a guarantee issue and what they gave me later, finally I I arrived at Mercedes Mexico before making it legal, so I had a good response and they told me that I should return to this agency, by the time a week had passed and the person who attended me I don't know if he thought it was my dad's car ( tragaños) but he attended me telling me that he did not know anything and did not know what to do since he dictated that my guarantee did not apply and that he had responded to the email that they sent him with a terrible attitude, so I decided to speak to Mercedes México and they would tell him what he does r and they called him on the other phone in his office to give him directions, later he told me that we waited since I no longer wanted to talk to him because of his energy so having in hand I decided to go for the manager in the maneuvering yard that according to this The person was busy with more important things, in short, he took good care of me and they gave me his version so I explained to him with the car and the phone with the Mercedes line in hand, and I commented that if they did not have the piece that brought it when already They had it, so the manager agreed and I told her that I did not take the car to VW because they treated me like that and she told me that she came from VW and all brands look for a good so I explained how they treated, well 5 months later They managed to get the piece to take it and they returned it to me washed without a piece since they had barely realized that the piece was glued and they didn't have the right person, so I returned a month later with the person they commented on, so all the times I went back to Seeing the person was very boot-licking and I did not feel an equal professional treatment which bothers me since I could read their thoughts ?? well, when they handed over your car they did not show me how it was obvious from the rush that I think He is the only one who attended despite having more people stinging his eyes (there is no equipment). In short, I managed in a non-legal way to proceed with my car warranty but without a ballot to verify and the attention is the same as other brands. Now that it's my turn, I took him to EDV and the attention shines as they resemble that of a professional Concierge.

Very bad service, I took my car to the service and they did not put water in the tank of the windshield jets, they did not rotate the tires they made me a budget to fix an oil leak in ... ...... 23 thousand pesos! !!!!

Excellent attention from the employees of this place, from reception box, spare parts and the workshop manager, congratulations for your good attention.

Excellent attention from the advisor. Overall, very good service.

Hello, thank you very much, only car beauties and the occasional beautiful lady that's all friends

The attention of the reception. It is very good, but in what follows, they do not notify you in writing of the diagnosis and budget of your unit or they take too long to do it .. And I think that when they leave the service they do not explain anything to you .. I do not like the service to the unit.