MetroCarrier Oficial - 44610 Guadalajara

Poor and expensive Internet service and terrible treatment by advisers. I was attended by an advisor named Hugo Ramírez who spoke to me up to 8 times a day when he wanted to sell me. He told me that he personally was going to follow up on my internet service and he has not co gestated me a single call since we hired his service.

In the company where I work I have already been working with them since 2013, a good service, stable and I think the price and the borrowing seems fair, I thought this until just 3 months ago. Request change of address for a new site in which we are already operating and do not perform, argue a debit of 2 bills which we accept to pay, so far I do not send bills and my service is active elsewhere (thanks) and they do not change me either. Nobody helps and I have the same answer even when I step up to the director Teodoro Garcia via email. I leave this information for you to take into account when making a decision. regards

I do not recommend them at all. The internet signal goes a lot and is not stable. It costs more than 10 times more than a home internet and works worse than one at home. In the contract in the small letters says that they are not responsible if the client does not receive the quality of Internet agreed. To cancel they want to charge the total value of the contract for a service that they are not giving as they should.

The service is terrible, they take days to follow up on the reports, nobody knows anything, they take too long for a new installation, the area managers and collections managers do not follow up and they have a terrible attention

Your manager Hector Díaz is disastrous, why don't they analyze the people they hire well.

The worst service provider there is. Since I was hired, they incorrectly collected my address and telephone number and when reporting a technical failure, the technicians did not contact you and they did not show up in a timely manner. DO NOT CONTRACT THIS PROVIDER!

I have appeared in megacable trying to cancel some contracts that tell me "they are master accounts" we cannot cancel "you have to wait for them to tell you about Metro Carrier. To follow up on your cancellation, that was on September 17, 2021 And until today they do not communicate, I return to the megacable offices and they tell me that they are going to talk to me. I make the decision to be more insistent that they have to support me to achieve the cancellation. In 20 minutes the staff will return cancellation and they tell me that we are going to help you but it will pay the balance that each account has until today ... so I paid annoyingly, since it gave me the impression that it was only a collection strategy, until the client is no longer allowed and they feel forced to cancel, a procedure that if they were with the intention of giving good service they would have supported me from the beginning of my decision to cancel.

AWFUL SERVICE, to be able to hire you takes a long time, I can't imagine for another situation