Mexican Highlights Esttur Oper Mexicana de Viajes - 06600 Ciudad de México

Genial muchos tours

excelente atención en todo momento, maravillosa experiencia

Es una empresa que brinda servicios de alta calidad y son muy profesionales. De las mejores agencias!

Deberían tener teléfono de servicio abierto para la venta fuera de horario

Great tours

On 15/09/2017, we were sat in the lobby of the Metropol Hotel (Luis Moya, Mexico City) when a travel agent came in. He asked us if we were his guests for his tour and we replied no. I forgot to say it was also my birthday and we had arrived that day in Mexico City. The agent introduced himself as David and we asked him about the tours he had on offer. He explained them all to us and we decided that we would go to Puebla & Cholula the following day. David told us to be in the hotel lobby at 8:40 and he would pick us up. I asked him if I could go and get some money as I'd just arrived and he said it was ok, I could pay him tomorrow. I got up the following morning keen to celebrate my birthday in a breathtaking place (which included a volcano). Unfortunately, he did not turn up!!! When I called his office, the agency said they never knew anything about it. Annoyed, I asked to speak to David, only to be told that he had not confirmed anything. Where I come from, if you give your word, that is an agreement! Needless to say, I never managed to go to Puebla & Cholula, as these tours took place on specific days and I was only in Mexico City for a few days. In a nutshell, David from Mexico Guided Tours / ESTTUR Mexico / ESTUR Mexican Highlights ruined my birthday! I have never met anyone as dishonest as this and I think people need to know this so this dishonest person does not get the chance to ruin anyone else's special day!