Mexico City Marriott Reforma Hotel - 06600 Ciudad de México
4.6/5
★
based on 8 reviews
Contact Mexico City Marriott Reforma Hotel
| Address : | Av. Paseo de la Reforma 276, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX, Mexico |
| Phone : | 📞 +7 |
| Website : | https://www.marriott.com/hotels/travel/mexmc-mexico-city-marriott-reforma-hotel/%3Fscid%3Dbb1a189a-fec3-4d19-a255-54ba596febe2%26y_source%3D1_MzgxMzkyNy03MTUtbG9jYXRpb24ud2Vic2l0ZQ%253D%253D |
| Categories : | |
| City : | CDMX |
| Description : | Polished quarters in an upscale lodging with a chic steakhouse & a bar, plus an indoor pool & a spa. |
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Lauren Dana Boynton on Google
★ ★ ★ ★ ★ We had a great time! Hotel was in a good location for seeing a lot of the city. Clean room, good service, nice pool area!
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Edwin Marchan on Google
★ ★ ★ ★ ★ Hotel is nice, we’ll located in a safe area, wifi on and off….had to goto to the front desk everyday to get back on. Breakfast was included but I was not on the list….view in my room was as depicted “wall”. Beds were comfortable. Was unable to access level 16 despite I’m a Bonvoy Member….for all of the above 3 stars.
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A LH on Google
★ ★ ★ ★ ★ Clean rooms, good location. Customer service is lacking, like if they are doing you a favor. Bad experience on this Marriott location.
The low floors rooms next to the black wall are a depressing experience - avoid those.
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Christine Hong on Google
★ ★ ★ ★ ★ they really know how to take care of their members well!! Appreciated the exceptional care. Members lounge on the 16th floor is fantastic. Good gym, pool and whirlpool. Thank you!
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Andrew Metzgus on Google
★ ★ ★ ★ ★ Within less than an hour, the Jr Suite we checked into, had sewage come up from floor drain in the bathroom. We had to throw out some clothes. The front desk lied multiple times about getting it fixed and setting us up with a better room. They downgraded us to a smaller room that was supposed to be for one night. Then said it's for the rest of our stay... 11 days. Should be noted that the bell staff, lounge staff, and the rest are awesome. The front desk leaders don't seem to care about their guests and act as if it's a blessing that they let us stay at their hotel.
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Selene R on Google
★ ★ ★ ★ ★ Overall mixed feelings, at our arrival Karen at front desk treated us impolite with any questions we had. She made us feel as if we were wasting her time. The opposite happened with the staff at restaurant and swimming pool/gym areas they made us feel welcome and offer a variety of drinks to order and food. Another suggestion I have is about the towels , every day we got towels that had loose/torn threads . As for the buffet they offer a good variety of dishes and the price is very reasonable.
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Sean Gannon on Google
★ ★ ★ ★ ★ Great hotel! Very professional and helpful staff, and the hotel feels very secure. The photo in my review is the “king room, no view.” The room was very clean, well stocked, and very comfortable. The concierge in the lobby was extremely helpful in scheduling return flight COVID tests and taxis throughout the stay.
If feasible, include the breakfast or the executive lounge to your reservation. The breakfast is great and well worth the cost. Note that the executive lounge also includes breakfast, so no need to buy both.
The fitness center / gym is better than most hotels I’ve stayed at. It is well equipped with cardio machines, as well as a variety of strength training machines, cables, and free weights. Towels are plentiful and there’s a cold water dispenser inside. The pool is relatively small, but shielded from the weather and tucked away in a nice private area in the fifth floor.
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Doris Martes on Google
★ ★ ★ ★ ★ The hotel was very clean and the staff was super kind. I just stayed last Thursday Thru Sunday with my husband and 2 toddlers. It was very child friendly. The executive lounge has amazing food and great service. I always found something my toddlers would eat there when they didn’t want to eat their food outside during the day. Magdalena in the Executive lounge was super sweet and very attentive to detail, so much so that whenever she made my coffee she remembered I like it strong and would add extra shots of espresso in the coffee and always came back to see if it tasted good and if we needed anything else. Please give my regards to Magdalena and commend her for her great service, which caused this 5 star rating.
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