Mirage - 66059 Cd Gral Escobedo

Terrible service, DO NOT BUY HERE, I have been waiting for a guarantee for 7 months and nothing, they only say that they have already changed owners and that they will review it

Lousy customer service. For everything they get that "the person in charge has to be there/authorize" and they never find it.

Schedule a visit for maintenance and they didn't come. When dialing they tell me that the technician could not come and we rescheduled for the next day when he did not show up either. They don't call you to let you know that they won't be able to go and now they don't even answer the phone. This was the branch where I bought my equipment, imagine if it had been a warranty claim.

Terrible service, the boy who is in "customer service", who was almost servile to sell, when they already received the sale, he practically mocks when they are spoken to about any doubt or fault in the climates. DO NOT shop here.

I bought 2 magnum 19 inverter minisplits, one of them stopped working after 5 months. They agreed to send a technician and he did not show up. They do not have personnel to support the guarantees

I bought 1 minisplit in December 2021 and the delivery was delayed due to the guy who "didn't understand" when and how to make the delivery. Who knows why they let them continue selling they only stain the Mirage brand

AWFUL SERVICE, so with capital letters, zero response in customer service and guarantees of a clumsy and poorly done installation. They do not respond to reports which they receive only by e-mail. Too bad about such a good brand of Climas and that it is put at risk by stubborn and irresponsible installers, coupled with the null response of the wholesale distributor-seller. Save your courage and DO NOT buy there because customer service is null in terms of response to guarantees derived from a lousy installation. I've been waiting weeks for a response for the trochona and incomplete installation and they have left. Better look for another place of sale since the "little savings" that could be obtained in prices in the end is very expensive.

NOT RECOMMENDED!... I had been your client for 5 years and Mrs. Valeria Mata always treated me very well and responded to all my concerns, deliveries and installations in a timely manner. Now that he is gone, the subject Christian Arriaga has had very poor customer service since the sale, he avoids sending quotes by mail, he wants to handle everything by whatsapp, very informal to be the manager/owner of the business, they scheduled the installation for Saturday , but his technicians did not bring the complete material, Christian promised to call first thing Monday morning to reschedule, he did not call, I sent him a message, I dialed his cell phone and he did not answer messages or return calls. I called their store, Paola answers me and says that she is going to look for my purchase order and she will call me to confirm the day of installation and it did not happen, I call again and Christian answers me, he tells me that in half an hour he will call me back and doesn't happen either. What you disburse are considerable amounts and it does not deserve that you receive that lack of commitment. Terrible customer service, terrible follow-up to your purchase order. I DO NOT RECOMMEND IT.