Misol Automotriz Gómez Palacio - 35000 Gómez Palacio

We leave the vehicle. For a complete service. And they were going to have it ready at 1:30 p.m. and it turns out they did not have it ready. Until. 5:00 pm. That is a lack of respect and abuse to the client. They lost a client. !!! We will never return.

Excellent service. They attend quickly and also have transportation service to get to your work after leaving your car

In what is spare parts have excellent attention. Very bad with those who sell cars. In what I had the part because I wanted to see new cars since I want to buy one. But they have them closed with insurance and alarm. Asked them. If they are inside the building. Are they going to steal or what? Or do they get dirty if the client comes up? If you don't see the merchandise. How do you want to sell?

Bad service I have a problem with the car and it has not been solved for about 6 months, a mechanic told me that the fault was not replicated and did not do anything on two occasions when the other mechanic had already made the diagnosis two more times than the previous one. The part that I send to the plant is not the correct one and now I can't even use the car, I already made the complaint and they only tell me that they are checking to wait for me that they are internal processes, very bad service

Watch out. With this company. Be careful if you decide to buy vehicles with this dealer. They are not responsible for defective new vehicles that they sell. I'm specifically talking about the Dodge Journey. Be careful when signing the contract of sale. Among the documents they give you to sign a letter waiving your rights subjecting you to an agreement before Profeco under terms advantageously established by them. They also profit from the factory warranty that protects you when you purchase these vehicles. They intend to charge for labor and supplies. When everything is covered in the plant guarantee. And they give you to sign an adhesion contract where they commit you to pay the labor, even if it is a guarantee.... And when I realized this reading the back (the small letters). I told them that I would make the same observations that I made on my copy. In the original document, for which the General Manager, who was talking on the cell phone with the owner, according to what he claimed, went crazy going against me and snatching the contract from my hand, and kept it in his file. For which I asked him to return the same to cancel the signature since he would not leave the vehicle with them due to the willful and inappropriate behavior displayed. By Mr. Who said his name was and signed as Eduardo Holguín de la Torre. And as he mentioned, all were instructions from Lic. José Alberto Mijares Álvarez. Your immediate boss. BE VERY CAREFUL WITH MISOL AUTOMOTIVE BOTH TORREÓN AND GÓMEZ PALACIO. THE NEW DODGE JOURNEY THAT I PURCHASED FROM THEM, WHICH THEY HAVE REVISED AND SERVICED IT, DOES NOT WORK.... I BOUGHT THE SPORT VERSION OF 7 PASSENGERS 2.4 LITER. THE ENGINE HAS A MANUFACTURING DEFECT, THE TRANSMISSION FAILS, THE TRUCK FAILS ON THE HIGHWAY, LOSES. STRENGTH AND POWER. The throttle body doesn't work. And the components and engine of this truck. Several Dodge and Chrysler brand vehicles have it. And when you report this they tell you that it is a normal condition of the vehicle, because it is very heavy for such a small engine!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!

Terrible service. They refuse to service brand customers who don't shop with them. Disabled and sick people behaved rudely to my parents. They never responded for the unit they sold in poor condition. I had to face Stellantis without the support of the seller, in less than six months it presented factory faults and the Dealer never responded or provided support. They conduct themselves with deceit and lies and charge the client and the brand for the guarantees. They make you sign a contract to enter the guarantee with clauses that refer that you will pay for the services that are performed from your entry. They do not make their own income from brand collateral. Fortunately, we purchased a new 2022 unit from another dealership and now they refuse to provide preventive maintenance service for no reason. We will never buy anything from them again. Due to its poor professional ethics, poor quality of its products and poor customer service.