Moon Beach Travel - 97420 Mérida

3.9/5 based on 8 reviews

Contact Moon Beach Travel

Address :

Av. Remigio Aguilar. 281 LOC 3 x 28, Miguel Alemán, 97420 Mérida, Yuc., Mexico

Phone : 📞 +999799
Website : https://www.facebook.com/moonbeachtravel/
Categories :
City : Yuc.

Av. Remigio Aguilar. 281 LOC 3 x 28, Miguel Alemán, 97420 Mérida, Yuc., Mexico
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Jonny “Inferno” Cemalo on Google

Se nos prometieron habitaciones con ciertas características al reservar el viaje, faltando una semana para el viaje nos dimos cuenta y a pesar de que nos dijeron que no había problema, en el hotel nos dieron habitaciones inferiores al precio que pagamos. Al final no tuvimos ningún arreglo, no vuelvo a acudir a este lugar.
We were promised rooms with certain characteristics when booking the trip, with a week remaining until the trip we realized it and despite the fact that they told us that there was no problem, at the hotel they gave us rooms lower than the price we paid. In the end we did not have any arrangement, I will not go to this place again.
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Jahir Silva Figueroa on Google

Quedan mal con lo que entregan, dan excusas pobres y no se hacen responsables. Ofrecen miserias para enmendar su error y ni siquiera eso entregan o quedan bien. Se hizo la compra de un paquete y al final entregaron otro de peor calidad. Tengan cuidado, no les recomiendo que usen este lugar. Pueden encontrar mejores precios en booking o directamente en la página del el lugar donde se hospedarán.
They look bad with what they deliver, they give poor excuses and are not responsible. They offer miseries to make amends for their mistake and not even that deliver or look good. A package was purchased and in the end they delivered another of poorer quality. Be careful, I do not recommend that you use this place. You can find better prices in booking or directly on the page of the place where you will be staying.
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Gerardo Novelo on Google

Excelente servicio!!, generaron grandes propuestas de acuerdo a lo que buscábamos
Excellent service !!, they generated great proposals according to what we were looking for
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Andrea Novelo Reyes on Google

Excelente agencia de viaje, buena atención, buenas recomendaciones y muy buena gente. Me encanto, ya quiero volver a viajar con ustedes !!!!!???????????
Excellent travel agency, good service, good recommendations and very good people. I loved it, I already want to travel with you again!!!!!
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Alejandro Gutierrez on Google

Muy mala agencia de viajes. He tenido 2 viajes con ellos y cada vez hay problemas. Esta ocasión tocó que nos ofrecieron un paquete a todos los que íbamos y a algunos les tocó habitación deluxe y a los otros no. Cuando intentamos resolver eso se negaron a ofrecernos soluciones
Very bad travel agency. I have had 2 trips with them and each time there are problems. This time it was that they offered a package to all of us who were going and some got a deluxe room and the others did not. When we tried to solve that they refused to offer us solutions
S
Sunflower_2002 on Google

Tuvimos muchos problemas, el primero fue que no nos ofrecieron soluciones cuando pedimos y pagamos por un paquete. Nos entregaron otro diciendo que era el mismo, para cuando llegamos al hotel nos dijeron que no era el mismo y cuando marcamos a que nos resolvieran el problema nos pusieron mil y un pretextos. Al final no se resolvió nada y ese problema se había comentado desde hace casi más de medio año. Muy mal servicio la verdad.
We had a lot of problems, the first one being that we were not offered solutions when we ordered and paid for a package. They gave us another one saying it was the same, by the time we got to the hotel they told us it was not the same and when we called for the problem to be solved they gave us a thousand and one excuses. In the end, nothing was solved and that problem had been discussed for almost more than half a year. Very bad service really.
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Andres Rivera on Google

Pésima organización y solución de problemas, nos ofrecieron al inicio en el paquete de la agencia ciertas habitaciones y al llegar al hotel nos dijeron que no, que eran habitaciones de menores características. Al momento de hablar con la agencia pusieron muchos pretextos y no resolvieron nada. Lo peor es que la duda de las habitaciones se había hablado meses antes del viaje y nos dijeron en la agencia que no había ningún problema, que las habitaciones serian las prometidas.
Terrible organization and problem solving, they offered us certain rooms in the agency package at the beginning and when we arrived at the hotel they told us no, they were rooms with fewer characteristics. At the time of speaking with the agency they made many excuses and did not solve anything. The worst thing is that the question of the rooms had been discussed months before the trip and they told us at the agency that there was no problem, that the rooms would be as promised.
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David Diaz on Google

Excelente Agencia, he viajado varías veces con ellos, siempre nos envían buenas opciones de hoteles y jamás he tenido ningún inconveniente, siempre están atentos de sus clientes.
Excellent Agency, I have traveled several times with them, they always send us good hotel options and I have never had any inconvenience, they are always attentive to their clients.

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