Moon Palace® Cancun All Inclusive Resort - 77500 Cancún

I just returned from Moon Palace Cancun - Sunrise Resort for a college senior spring break trip! From the 12 girls in our group ,we had a blast and highly recommend this resort for any age! From other college spring breakers to families to couples trips there is activities for everyone. Pros: - Huge pool area, one swim up bar, PLENTY of beach chairs. If you are out there but 8:30-9am, you will be able to pick any chair you want. -Workers here are EXCELLENT - everyone we interacted with was extremely kind and helpful. Specifically Jose, Edgar, and Ariel at the Swing bar and Leiver at the buffet were absolute joys. - There is a great little coffee stand in the lobby that is always open for coffee, ice cream, and pastries. - The resort does a great job of keeping everything clean and tidy, from our rooms to the pool bathrooms we never found it to be dirty. Cons: - The beach is not nice, we still went in but the water is full of seaweed and not particularly clear. - For a big group, we struggled to get into restaurants at peak dinner time. Most restaurants don't take reservations and so we ended up going to the buffet the most. This was poorly communicated upon check in. - If you book more than one room, don't expect them to be near each other. Even under the same conformation number our rooms were a 5 min walk from each other. This was a bummer and there was nothing the resort could do for us. Overall we had a great time - thank you Moon Palace!

We stayed at the moon palace in Jamaica and loved our experience so decided to book the Cancun one for our next vacation but it was a big big disappointment. Property is beautiful but experience overall was just terrible. We paid for an ocean view room- got stuck with an ocean view room with construction going on..all we heard was drills and machines and our whole view was obstructed. Room was then changed to a partial ocean view room but at the same price. Also, rooms had issues with the AC And we were asked to move. Most of our family was vegetarian and the food options were just simply terrible. I have never been to an all-inclusive resort where the salad bar is this pathetic. It was literally the same breakfast food with fruits running out every day. All Restaurants that require reservations were booked at 10:05 AM when we were told To call at 10 AM for reservations. Sad part was when we go to the restaurant, the food was highly disappointing. I voluntarily actually cancelled my reservations for a couple of places because the food was just terrible. Water sports were limited compared to other moon palace facilities. The buffet was literally the same food over and over again. All Reserved restaurants were overrated and we did not have one good meal. Don’t even think to get excited about all inclusive when it comes to liquor. The drinks are completely watered down.

Great resort to vacation at. Staff does an impeccable job to make sure you enjoy your stay at the resort. Usually when you stay at an all inclusive they say not to tip but the staff at this resort look forward to getting tips from the guest. Property is beautiful and nicely laid out. Downfall, you do not get top shelf liquor as advertised.

The resort itself is nice. The place is extremely huge with 3 different hotels in one complex. You'll have to take a shuttle to each one to visit their pools and restaurants. The pool is nice and staff is extremely helpful. Masks are required in the buffets. The food at all the restaurants however are subpar. I've had better food at my local buffet restaurant.

This was a fantastic all-inclusive experience. My wife and I had a wonderful time. The property and amenities are just amazing. Food and drink was plentiful and absolutely delicious. But the real stars are the people. Every member of the staff we talked to was extremely helpful and made our stay incredible. By far the best was our waiter Leon. He took great care of us from the moment we arrived. He always remembered us and by the end of the week, we really felt like he was more of a friend. He made our vacation very special, and I can never thank him enough for that.

For starters, we reserved our transportation ahead of our trip and when we got there, our transportation didn’t have our names on the paper because the hotel forgot to add it. Then, checking in was very complicated and unorganized. Some of the staff was kind but others were very rude and unhelpful. The app for the hotel was not working so it was very difficult to use it and reserve for restaurants since there was no walk ins. We requested transportation for the way home to the airport and made sure it was all done. The morning of we waited and waited but it never showed up. The manager told us we had to call a taxi even though we were waiting for so long and we had s flight to catch. We had to pay for a taxi when we already paid for transportation and they wouldn’t give up our money back. The manager was so rude and disrespectful, he didn’t care to help even though it wasn’t our fault. I asked to speak with a different manager and he didn’t allow it. He told us to leave. This was suppose to be a relaxing family vacation but they made it horrible. It was a horrible experience and I would not recommend this resort at all. I have been to Mexico before and the experience was completely different and better. However this experience was horrible and I would never go there again. They ruined our trip completely.

W had an amazing 4 days at the Moon Palace. It is nice to be able to access all the different properties of the Resort and avail all the amenities and different activities. Not a single dull moment. Most interesting activity we did was sailing. They provide free lessons and then let you take the boat out for a spin yourself. The staff is very polite except for the lobby cafes. Maybe they’re overworked ? We had a great time in our ocean view room with a hot tub to relax in. All the restaurants had plenty of vegetarian options which was a relief for us to find in Mexico ? Would definitely recommend for a family vacation.

We loved our stay. The room was beautiful, the food amazing and the service was stellar. The shows were top notch. Really some of the best acrobats we've ever seen. I was recovering from a surgery and I had a complication. The hotel sent a Dr and a hotel rep. They were so good to me. Really took great care of me in a scary moment. The only draw back from the resort is the beach. You can't snorkel or swim really because of seaweed. Thankfully they have stunning pools and lots of them. They had pool games that were so much fun. We easily got chairs to relax on and servers regularly came by for drinks. I highly recommend going to this beautiful resort.