Muare Tulum Hotel - 77760 Tulum

Before choosing to stay at Hotel Muare we read the reviews and viewed the images of this picturesque hotel . It seemed perfect .. away from the hotel area, small intimate boutique style, sorrounded by nature , a spa , pool w day beads , restaurant and bar , who needs more . As soon as we walked in it was picturesque perfect. Exactly like the pictures we had seen. We were greeted w smiles and friendly faces. Praise must be given where its deserved Nydia and Fili were phenomenal! Their attention to customer service was superb! Daniel and Mauricio at the bar make fantastic drinks as well. Nicolas and Antonio were also very friendly we just didn't get a chance to get to know them as much as the others. Chef Julio made my birthday very special with special dishes he personally brought to our table . We were in awe ! We were so happy be at the hotel... Things quickly started turning . We noticed ants in our room and bed every night . I understand we are surrounded by nature but we didn't expect to find them throughout the night as we were woken up by them . After this we started noticing many things the hotel was falling short on . For example .. very small detail. Yet impressions matter .. our room's Reed diffuser was empty , there are small gaps in the rocks for the outside shower.. not a big deal except our room was next to the pool and so is the shower. As far as services that are really lacking .. the day beds and bean bags are super comfy and chic however they are always full of leaves and bugs . In my opinion if you are trying to build an image you should have a pool concierge who as you come to the pool they grab your towels , shake off all the leaves and bugs for you since again .. you are sorrounded by nature so it's only natural this would happen ... the pool everyday we were there was full of leaves both floating and sunken as well as ants and other insects . With that many trees management should keep up with this so their paying guests can enjoy a pest and leaf free pool . The spa .. well .. its not finished . The pools were filled w leaves it looked semi abandoned .( beautiful architecture , though ) What I would say was the worst part is that everyday outsiders would come .. Influencers to take photos In the resort. Most of them were very subtle and quick . They did not disturbed the paying guests or anything. Our last full day there were 2 woman there w 4 camera men and a flying drone all over the pool and hotel area. There was 0 concern for guests intention of wanting to relax and enjoy an intimate gateway . They were all over the hotel and pool , next to our day bed, directing, having a buzzing drone flying all around you and above you . Management dropped the ball . You should have let guests know this was happening especially since this was over 5 hours!!! They took away our smoking bug defogger for their precious photo shoot while guests were getting bit by mosquitos . You care more about what an influencer portrays your hotel as ( and may I add these influences are not paying guests, nor do they actually stay in your facility.. they pose and create fake illusions of reality) while your guests reality and opinions do not matter to you. I may not care to have a million followers but I have friends that travel often and word of mouth and reviews are just as powerful . It's a shame because Muare has a lot of potential and it is really a beautiful place . If the owners and management apply themselves a little more and dedicate a little more care into guests stays they could be a hit . Hopefully others experience will be better than ours. I would definitely not recommend this hotel . Maybe a day pass for $30 minimum consumption but not for anything else . We would definitely not ever be back.

amazing Hotel, beautiful bungalows with many details all over, exquisite breakfast, the swimming pool and the wonderful green areas makes you feel just great. The location, surrounded by the beauty of La Veleta area in tulum town was a beautiful surprise. The stuff was very helpful always.. Excellent experience I hardly recommend Muaré Tulum

Really cozy hotel with good sun beds, small nice pool and good drinks/food. The staff is really kind and they’re really helpful. I’ve only stayed here for daypass to enjoy drinks, pool and the food. You have to use at least 600 pesos for a daypass - I really do recommend to do it if you want a relaxed day by the pool with good drinks/ or food.

Best hotel in Tulum !!! We stayed 3 nights and everything was perfect. The rooms are beautiful and spacious, the staff is so friendly and nice, the pools is great. They also have yoga class in the morning. The breakfast is AMAZING! We totally recommend this place

Had an amazing stay at this beautiful new hotel. Amazing location- one minute from the beach road and absolute stunning design. Having few rooms gives this place a great boutique feel and both the common areas and the bedrooms are spacious and decorated beautifully. The swimming pool takes centre stage and is remarkable and can’t wait to try the incredible spa when it opens. Thank you to the team for making us feel so welcome and can’t wait to be back soon! Love Dom and Juli

Would highly recommend this hotel again and again!! The service was amazing (especially Filly and Nidia), the food and drinks were delicious, and the rooms were always extremely clean. The pool and lounge beds along with the music created a relaxing and perfect vibe. I couldn’t take enough photos of this place… it’s just so beautiful!!

Hotel is actually as beautiful as the pictures! I would definitely recommend this hotel for anyone wanting to experience Tulum without the crazy-party-all-night vibe. It was an amazing and relaxing place to end our days after going to ruins and cenotes. The pool temperature was perfect. Also be sure to ask for the bonfire at night! As far as the food/bar goes, the margaritas and the breakfast were particularly delicious, as was the crispy grilled octopus. The staff was lovely. Management was also very helpful when we ran into a little medical issue that we needed assistance with. Hope we get the chance to return to Muare some day!

This place is absolute paradise. It’s a hidden gem which allows for a quiet and peaceful stay while in Tulum. A wonderful place to get away from all the craziness of the bustling coast. My boyfriend and I stayed here for a week and it certainly wasn’t long enough. From the moment you arrive you are greeted by some of the most welcoming hotel staff ever! All of the day employees were so kind and attentive. The food is absolutely incredible. The chilaquiles and French toast were amongst my favorites. The drinks are wonderfully crafted. The mango margarita is so fresh and to die for. The decor, the staff, food, drink, atmosphere, it’s all perfect! A must stay in Tulum!