Muebles Dico Puerto Vallarta - 48320 Puerto Vallarta

I made a purchase at the Plaza Caracol branch, I was very clear that they would make the delivery as late as possible because I work, the seller Daniel told me that he would leave a note for the transport service, days later the transport service called me and they confirmed the delivery on Monday, I again insisted on the delivery in the afternoon, to which they replied that they would make the delivery as late as possible and if not, they would call me on my cell phone to notify me at least one hour in advance. With A VERY BAD ATTENTION AND SERVICE, those in the truck call me to tell me that they are already at my home and they cannot give me much time to arrive. The driver's name is Carlos Camacho (or so he told me) unit num. 19, he just says he can't wait and very rudely tells me I have 5 more minutes to arrive or they are leaving. I call my salesperson in Caracol, Daniel, and I inform him of the situation hoping he can help me with something and he also tells me with a very mediocre attitude that he cannot do anything and just cancel my order. Needless to say, my level of annoyance, THE INEPTITUDE OF PEOPLE WHO SHOULD GIVE A QUALITY SERVICE AND THE INDIFFERENCE THAT THEY SHOW IS SIMPLY OFFENSIVE !!! I am going to put my complaint in every portal of the web that I can and hopefully some Manager will take the trouble to follow up on this ridiculous policy of not waiting for the customer! If you know that most people in Mexico WORK ... or only sell to housewives ???? I DO NOT UNDERSTAND !!!

I had a dreadful experience with this furniture store. After I ordered a bedroom and a game room, the employee made an error in the order that took me 4 months to correct after repeated calls to senoritas and young people without any customer service training. They are foolish, disrespectful, and arrogant. .. zero courtesy .. the bedroom set arrived with the boxes being dismantled, they did not close, and the room supposedly made of leather is very poor ... I do not recommend it ... I prefer to spend more, to have more quality.

Fatal ... I bought a chest of drawers, they told me I had to pay 370 pesos to have it delivered to my home because it was a third floor. We told them that we could pick it up in the store and they refused, saying that the chest of drawers had a guarantee and they would be responsible until it was in the place where it would be. The delivery men arrived today and said that they could not raise it three floors, they made them sign and left they did not even unpack it. And now that we unpack it, it has a blow which they wanted to cover by putting labels on it.

Lousy delivery service, 2 months waiting for some chairs because they didn't have them, when they deliver they tell you that they will go an hour, they arrive 5 hours before and they can't wait even 10 minutes, really bad service.

Terrible service, with a certain intention in sales but very poorly trained, the staff only promises an ordeal to be able to make any type of transaction in this branch and in Patria the same thing happened to me, They must prepare themselves not only as professionals in the area but with the basics in high school, they don't know how to enter information into the computer and even worse it is difficult for them to retain the information provided by the client or telephone data. The truth is that DICO is a necessary evil, some products of moderate quality but with affordable prices, you just have to think about it over and over again before visiting them again. If you want a quick and effective sale THIS IS NOT THE PLACE. I hope they improve!