Muebles Imperial - 45400 Tonalá

What I asked for in the estimated time came, BUT I WAS NOT DELIVERED WHAT I ORDERED, I paid the freight guy and I did not expect to check the merchandise why he was in a great hurry and then we saw that it was not such as what I asked for, marked and They told me we are going to check and they ignored me. What I asked for is not bad is well done but after all it was not what I asked for, the truth is if it gives me enough courage why they are not giving you things as if they were wrong, very bad experience if they are going to buy check those details very well before the one who delivers them leaves.

YOU MUST READ THIS BEFORE ATTEMPTING TO GET THAT PLACE !!! Apart from bad looks, you ask for some furniture and they deliver others, they take more than 1 month to go and take them away. Apparently just as they sell you and "set aside" they sell that piece of furniture again and until they feel like it they take it to you. They used to call themselves "Furniture The Capital" with a black card and a rhinoceros. If you want to recover the advance and cancel the sale, they will discount 20% of what you have given. All Tonaltecas are full of furniture stores of themselves, the truth is very careful since there are few real options The Tonalá mafia They should be audited by #PROFECO

One star because I can't put less. I "bought" a dining room three months ago, which they very formally promised to deliver in a period of no more than 10 days. At the end of this period and I did not even get a message, I tried to communicate to the number of the note and I had no response, as well as the number registered in Google and the phone number of the seller who only read and ignored my messages, in order to get a response I had I had to go directly to the store a month and a half later to be told that "they fired the girl who sold me the dining room and who incidentally stole the business phone", due to the contingency problems I understood about the dismissal and tried to take it in the best way. Again they promised me that in eight days I would receive my dining room. A couple of days before the delivery day, a girl from the furniture store contacted me to say “they tell me that you are interested in buying a dining room with us” which makes me understand that all the indications I previously gave were of no use. At the end of the day, the girl tells me that the model I wanted does not exist and offers me another one, to which I agree, but she tells me that it does not have the color that I wanted either, surrendered, I ask her to give me a piece of furniture and let's finish with this. The same girl asks me for my address and agrees to send me my dining room (which is neither the model nor the color, and to top it all she will not give me the six chairs I asked for but 4 and a bench) the next day the delivery man contacts me and he tells me that he will make the delivery at 2 PM, later the store girl communicates to tell me that the table they were thinking of bringing me was damaged and that they would make one from scratch delaying the shipment until 6 PM, again UNTIL 9PM her delivery man to tell me that he will arrive in two hours. Two hours pass (And a little more) and the delivery man calls me to tell me that he had a flat tire and asks me to decide if I prefer to wait I DO NOT KNOW WHAT or what he gives it to me early tomorrow morning. In the end I don't know if it's all theater or reality, what I do know is that I will go for my advance and I will not want to know anything about this business again. IT HAS BEEN A REAL NIGHTMARE TO BUY WITH THIS FURNITURE.

My experience was very pleasant, the furniture is very nice and of good quality. They told me 8-10 business days, and they delivered me to the 11th. day. The truth is if I was distressed when I started reading the pile of bad comments, I am a very insistent (and sometimes angry) customer, however, every time I called him he answered and resolved. Actually I had a good experience and if I would buy there again. I give it three stars because it was I who did the follow-up and the cost-quality ratio seemed good to me.

Terrible service, poor organization take a long time to order and the quality of the products are not very good as vs price. It took more than 2 months to deliver the product, it was 2 months of being marked almost daily and that a different person answered each day and to each person send your payments and your note. Nothing recommended

Terrible service the girls who have working there throw the ball to each other, do what they want and deliver what they want, apart from delivering damaged furniture and not to change they ignore each other so as not to change the furniture. by the way the girls who attended me are called alondra and leslie for reference

The worst place that can exist to buy furniture, the staff have no idea of ​​customer service, the prices are high, the manager or owner has terrible character to attend, they do not meet delivery times and they give you long, they do not answer the phone. Tip: those on the parallel street are cheaper. Super recommended NOT to buy in this place, unless you want to take disappointment and ask for time.

I had mistrust because of the comments, but today they delivered me and I am very happy with my purchase, because I found a good price, the furniture they gave me is very nice, and the girl who attended me was always very attentive He explained everything from the beginning and was very friendly all the time