Muebles Pergo - 01219 Ciudad de México

Their promise of sale is FALSE, they promise that the investment is backed by their good name and that with this you will have furniture for life, regardless of the guarantee you can go to them to keep them. LIE. We acquired a sofa less than a year ago, with such bad luck that a worker burned part of it at its base. We turned to Muebles Pergo for help (obviously not under warranty). However, they inform us that no, that the provider does not do these jobs. It is a piece of furniture with a cost of more than 30 thousand pesos, which is still on display in its warehouses, that is, it is in production, so the fabric exists and it is feasible to provide this type of After-Sales service. Not only do they not help, the most annoying is that when your purchases are PERGO FURNITURE, like this with capital letters, but when you require after-sales service there they do speak repeatedly of the "supplier" like washing their hands, the supplier has not answered, the supplier said no, etc. In addition, in a first contact, they did not answer the messages or they did it in a disobedient way, we had to go personally to the point of sale and they informed us that they would give us an answer in eight days, which did not happen. We communicated again and two days later we received a WhatsApp message saying that "the provider does not do those jobs." So the name MUEBLES PERGO should be in lowercase and the names of the suppliers should be put in high letters to really know who the hell you are buying from because their promise of quality and safe investment is a deception.