Multicar Tolsa - 06040 Ciudad de México

The workshop looks very clean but its organization is terrible. They never answer calls. More than a month for a not very serious composure. It's been 4 weeks with the spare parts and they can't finish the job. They do not answer, nor do they themselves know who is responsible for giving information. Unfortunately insurance companies channel this workshop.

Very poor communication with the client, they do not inform you of progress. The work was well done but the experience was bad. I was notified that my vehicle was ready 5 days after completion. As it is the one that the insurer imposes on you, it does not make an effort to win clients.

Quick summary of my bad experience in that lousy place: They don't give you an answer when you ask for the status of your car, they don't answer the phone, it took them a month and a half to just change a skull, and finally when they finally delivered it to me, the only thing I wanted was to leave there and even after two days I realized that a molding had been stolen from my windshield, in addition to other things that I had left in the car.

I chose the workshop because it was close to my work, imagining that it would be practical, but on the contrary... they took more than a week to tell me that they could NOT fix it. I asked for a quote and it NEVER arrived. They are very slow to serve you.

Terrible service and thieves, a week ago I took my car out of the workshop after 2 months in which they never notified me of anything except that I was marking them. Once the unit was delivered, they told me that the headlight they fixed was fine but the other one had broken down. To my surprise they took away the lantern that was fine to fix the one that was wrong.

I went today for the insurance company. They haven't done any work on my car yet, but I can tell you that the attention is very good and pleasant from the security guard at the entrance, Ms. Carolina who gives you the information to the person who values ​​your car. Very well coordinated. Good attention and efficient, everyone knows their job. Very good bravo.

I had a collision and the insurer who hit me sent me to this workshop (without giving me options and also because it was the closest to the scene of the accident), a bit of context, my car worked well and I had little time to do it the service, then my car enters this workshop and well, in addition to taking weeks to give me an answer about what the car would do (neither the insurance company [QUALITAS] nor the workshop had the slightest idea until I went to claim) a Friday to check the progress of my car, after a month and a half in the workshop, and I found myself with little surprise that they had not done anything to it, but that was not the worst. My car had an oil leak WHICH BEFORE ENTERING I DIDN'T HAVE. I brought it up to them at the time and they just told me that those details would be fixed. After two more weeks they had my car "ready", when checking the repairs I noticed that my car did not have a drop of engine oil and the engine filter was damaged (it was loose). I did see this to a boy who never identified himself and after the advisor they assigned me, who by the way, of all the times I called him, he only answered me twice and the messages when he wanted, after approximately two hours of debating with them they told me that they were not responsible because they did not touch anything on the engine and that they only fixed what the insurance company told them. I gave up and only received them because my accident had been in early November and they were delivering it to me the last week of December. At the exit, another subject who did not identify himself either, saw the engine filter released and said that they had broken them by "accident" and well that detail was fixed (which also took half an hour more). In the end I realized that they could damage something else and therefore the oil leak, but they put themselves on a super heavy plan. My advice is that you do not take your car there or if it is from an insurance company, demand that they not enter there, they have a terrible service.